Customer Service RepresentativeThe Intersect Group • Atlanta, GA, United States
Customer Service Representative
The Intersect Group • Atlanta, GA, United States
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- serp_jobs.job_card.full_time
job_description.job_card.job_description3+ years of customer service experience (flexible for the right personality). Strong written and verbal communication skills . Empathetic, patient, and kind—our customers are often new parents or caregivers. Ability to multi-task across calls, emails, and social platforms. Proficiency in Microsoft Word, Excel, and PowerPoint ; typing speed of 60+ WPM . Degree preferred but not required. Experience with children’s products or toys is a big plus. Familiarity with CRM or ticketing systems . Comprehensive training on our products and systems . Collaborative environment with cross-functional exposure. Opportunity to make a real impact on customer satisfaction and brand loyalty.
About the Role
We’re looking for a Consumer Services Representative to join our dynamic team! This role is all about delivering exceptional support across multiple channels—phone, email, and social media—while ensuring every customer feels heard and valued. You’ll be the first point of contact for warranty support, troubleshooting, and product guidance.
What You’ll Do
- Handle inbound and outbound calls (team averages ~100 calls daily) and email inquiries.
- Manage social media interactions using guided responses.
- Process refunds, returns, and wire transfers with accuracy and care.
- Collaborate with Accounting, Product Integrity, Product Development, and Legal teams .
- Use our homegrown system and maintain encrypted communications.
- Troubleshoot product issues and guide customers through assembly and safety steps.
- Ensure timely resolution for every customer—no strict time limits, just quality service.
What We’re Looking For
Preferred Skills
Why Join Us?
Ready to make a difference? Apply now and help us deliver top-tier consumer experiences!
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