Service Engineer III

About BCforward

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana, and it operates delivery centers in 17 locations across North America, as well as Hyderabad, India, and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With over 14 years of uninterrupted growth, the addition of two brands (Stafforward and PMforward), and a team of more than 1400 resources, our teams deliver services across multiple industries in both the public and private sectors. BCforward's dedicated staffing professionals have placed thousands of talented individuals over the past decade, maintaining retention rates higher than the industry average.

Job Description

Service Engineer III

Location : Laurel, MD, USA, 20723

Compensation : $37.83 / hr on W2

Role Summary :

The Lead Service Integrator (Service Engineer 2) is responsible for ensuring the on-time delivery of service product features, technical publications, training, global parts availability, and service process validation for a small to mid-sized product or product line. The role involves exposure to the entire system, requiring communication across all organizational functions, and involvement throughout the product life cycle from definition to verification / validation and installed base support.

Essential Responsibilities :

• Defining procedures for field modifications, calibrations, and part replacements.
• Owning product and subsystem requirements related to serviceability and diagnosis.
• Setting field replaceable unit strategies and coordinating with external organizations such as Global Parts and Repair Solutions and Service Operations.
• Maintaining effective quality systems compliant with GE Quality policies and Six Sigma standards.
• Coordinating work of other service engineers, including creating work breakdown structures, product plans, staffing / resourcing plans, and managing project plans throughout development.
• Applying advanced technical and functional knowledge to solve complex problems.
• Working independently with a level of expertise to influence and execute technical and project deliverables.
• Collaborating with online center, field engineers, customers, and program leadership to ensure project deliverables align with program goals.

Basic Qualifications :

Quality Specific Goals :

Desired Characteristics :

Thanks & Regards,

SR.IT Recruiter

Sandra Taylor

571-267-4186

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