Deposit Operations Specialist

Deposit Operations Specialist

Reports to : Market Executive

Responsibilities :

Process daily deposit exceptions to properly post or return all items, including unposted and non-sufficient funds items and suspected stop pays.

Review daily reports related to deposit and ACH processing and resolve any exceptions.

Complete daily application balancing reports to support GL reconciliation efforts.

Process incoming and outgoing wire transfer requests after reviewing all documentation for accuracy and completion (including international).

Print and mail daily customer notices.

Review and decision deposits from our mobile and merchant remote deposit channels.

Process check adjustments and chargebacks.

Complete investigations related to disputed transactions.

Complete file maintenance changes in the core system after reviewing requests and documentation submitted by branch employees.

Order new debit cards and assist with existing debit card maintenance or questions.

Answer phone calls from customers and branch employees related to debit cards, digital banking, wire transfers, or any deposit-account related questions.

Respond to customer inquiries via LinkLive in a timely fashion.

Perform various branch reviews

Provide courteous and professional service to all internal and external customers.

Research and reconcile outages and operational errors.

Assist with onboarding accounts opened online, identifying potential fraud or high-risk situations and take the appropriate action to prevent loss.

Respond to information requests for audits and examinations.

Assist with escheatment of dormant accounts.

Serve as backup for some Digital Banking functions as needed

Perform all other duties as assigned.

Comply with all applicable banking regulations and BSA / AML program, requirements and controls.

Comply with all department and Bank policies and procedures.

At Movement Bank, we exist to love and serve our communities with a Purpose Bigger Than Banking. We aim to bridge the wealth divide, connect those with resources to those excluded, and transform communities through long-term investment in business, housing, and education. When you join our team, you become part of our movement, our story, and our legacy.