Software Engineer - Dispatch

Job Description

Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and / or harassment.

Position Summary

We’re looking for a passionate Software Engineer who thrives at the intersection of technology and real-world operations. In this role, you’ll work closely with our dispatch team to design, build, and optimize systems that empower our field technicians—HVAC and plumbing professionals—to deliver top-tier service to customers’ homes efficiently and reliably. This role will help enable seamless data and process integration between Salesforce and Dispatch.me, ensuring smooth handling of home warranty claims and effective management of service providers.

The ideal candidate is a hands-on engineer with proven experience in designing and maintaining system integrations, building monitoring solutions, troubleshooting complex data flows, and developing Salesforce dashboards to provide real-time visibility into claim statuses and potential issues. The candidate should have in-depth expertise in Salesforce development and Dispatch.me SaaS platform to lead the development, integration, monitoring, and support of our field service management ecosystem.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to :

• Design, develop, and maintain the integration between Salesforce and Dispatch.me using the Dispatch.me connector for Salesforce.
• Ensure data synchronization and process consistency across both platforms for claim handling and service provider management.
• Optimize workflows and processes to reduce latency and errors in claim processing.
• Build robust monitoring and alerting mechanisms for the Salesforce and Dispatch.me integration.
• Work closely with Ops team and Dispatch.me technical support to triage and resolve issues in real-time, identifying whether problems originate in Salesforce, Dispatch.me, or the connector.
• Design and implement custom Salesforce dashboards and reports to track claims statues, KPIs, errors and performance metrics related to claims and claim invoices.
• Partner with operations, product, and support teams to understand business requirements and translate them into technical solutions for system performance and enhancement.
• Proactively identify opportunities for automation, optimization, innovate system observability and provide recommendations for improvements and best practices.
• Serve as a software engineer, contributing to the ongoing development efforts and new initiatives for Claims Management System.
• Design and develop scalable backend services and intuitive front-end tools that enhance dispatch processes. Participate in code reviews and agile ceremonies.

We're Excited if this is You!

Experience and Qualifications of the Role :

Computer Skills Needed to Perform the Job :

Education :

Certificates, Licenses, Registrations :

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $83,555 - $111,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competencies :

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he / she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Time Management - Uses his / her time effectively and efficiently; values time; concentrates his / her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Problem Solving - Is tolerant with people and processes; listens and checks after acting; tries to understand the people and the data after making judgments and acting; waits for others to catch up after acting; sensitive to due process and proper pacing; follows established process.

No external recruiter or agency calls / communication will be accepted. Qualified candidates should apply online.