Branch Operations Manager, Home care
HealthCare Recruiters InternationalDetroit, MI, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description3–5+ years leading teams (home care) Strong people leadership, customer communication, and problem-solving Knowledge of state / federal home care regulations Skill with scheduling software, CRM, and Microsoft Office Organized, compassionate, and results-driven Base Salary competitive with a 10% performance bonus paid out quarterly. 401(k) with company match and profit sharing. Paid time off (PTO) Health and dental insurance Training & development and opportunities for advancement Performance bonuses and company events / recognition.
Job Description
Director of Branch Operations – non-medical in-home support services
Location : Bingham Farms, Michigan
Employment Type : Full-time
Healthcare Recruiters International is seeking a Branch Operations Manager to oversee the day-to-day operations of a single home care branch, delivering caregivers and delivering high-quality, compliant, and compassionate care for seniors in the home. Branch Operations Manager will manage staff performance, scheduling, client intake / assessments, and quality audits while partnering with senior leadership to hit growth and profitability goals.
Key Responsibilities for Branch Operations Manager :
- Oversee branch operations, staffing, and service delivery
- Coach / admin team leads (recruiting, retention, scheduling) and support caregivers
- Manage KPIs : revenue, billable hours, client growth / retention, costs
- Ensure regulatory compliance and accurate documentation
- Handle client intake / assessments; resolve escalations with empathy
- Build referral relationships and align local marketing with branch capacity
- Smooth operations, timely responses, and accurate records
- 95%+ schedule accuracy; strong caregiver retention
- Compliance maintained; budget targets met (e.g., staff cost and OT control)
- High client and family satisfaction
Qualifications for Branch Operations Manager :
Benefits and Compensation for Branch Operations Manager :
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Branch Manager • Detroit, MI, US
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