Associate Communication Clerk (Hybrid)

Associate Communication Clerk (Hybrid)

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview : Could you be our next Associate Communication Clerk? Globe Life is looking for an Associate Communication Clerk to join the team!

In this role, you will be responsible for ensuring timely and accurate documentation categorized and indexed into OnBase. The claims clerk will be responsible for proper chain of custody handling and proper file retention standards.

This is a hybrid position located in Oklahoma City, OK (WFH Monday & Friday, In Office Tuesday-Thursday).

What You Will Do :

• Sort and import claim documents received via electronic fax or e-mail for ingestion into OnBase.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Index new claims via RightFax, Outlook, or OnBase.
• Input initial benefit lines into Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and Identify policy information and create verifications with found information for outside companies.
• Answer telephones and provide basic customer service to outside companies.
• Accumulate reports with policy status for outside companies.
• Complete the Check Pull report daily.
• Process voids and stop-payments for claim checks.
• Concurrently access multiple databases, software programs, and / or online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Maintain high degree of quality control and validation of completed work.
• Meet or exceed established standards for productivity and quality.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.

What You Can Bring :

Applicable To All Employees of Globe Life Family of Companies :

How Globe Life Will Support You :

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.