Job Location Casa Redonda - Denver, CO
Position Type Full Time
Education Level 4 Year Degree
Travel Percentage None
Job Category Management
DESCRIPTION :
Summary : The Community Manager 2 is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager 2 completes these job duties or assigns to supervisors under their supervision and guidance.
The Community Manager 2 sets and meets goals and key performance indicators (KPIs) focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, and accuracy / response time to maximize property performance and support to members.
Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and PBV units. The Community Manager 2 manages larger properties that are tax credit or market rate, multi-site communities, or smaller communities that are more complex subsidies.
Essential Job Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other job duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Marketing and Leasing
- Develop and implement marketing plan and leasing plan for community
- Direct marketing and management of all housing rental applications
- Interview prospective members and perform required verifications to comply with Low Income Tax Credit Program, HUD 4350.3 Occupancy Handbook, and HOME program
- Show prospective members apartment models and / or available apartments
- Provide information on nearby schools, shopping, recreation, and public transportation
- Lease apartments, collect required security deposits, and complete lease paperwork
Member Management
Maintain occupancy levels and rent revenues per established metricsCollect all rents including delinquent rents, maintain uncollected rents below 2-3%Investigate and resolve member complaints, support staff to resolve ongoing complaintsInspect vacated apartments to determine needed repairs or maintenanceComply with all multi-family housing laws including the Fair Housing Act and ADAOversee entire eviction processComply with all multi-family housing laws including the Fair Housing Act and ADAOversee entire eviction processDirect and plan for themes / events with Assistant Community Manager and Leasing ConsultantPartner with Maikers Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community membersPartner with Maikers FCV Team to work towards housing stability for all community membersWhere required, oversee the entire eviction processFinancial Management
Achieve expected NOI at property, and assist in achieving all Maiker property management goals and other department goalsPresent recommendations to DPO / MPO to better maximize property performanceWork with DPO / MPO to develop annual operating budget, gain approval for exceeding budgetPrepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveysEnter accurate and timely financial, community and member data into Maikers data management systemMaintenance
With Regional Maintenance Supervisor, direct and coordinate activities of maintenance staff engaged in plumbing or electrical repair, painting, and landscaping or other workArrange for maintenance contractors or other site services such as carpet cleaningInspect all apartments delivered by the maintenance staff as ready to rentMake final determination that each apartment meets Maiker standards and is ready to rentSurvey the community exterior to ensure quality standards are metRecord deficiencies and write work orders to address identified needsMaintain and monitor Make Ready Board and the Community Key Control systemStaff Management
Manage, direct and coordinate efforts of staff : hire, schedule, train, evaluate, promote, counsel, reward and recognize, and hold team members accountableProvide frequent feedback and coaching, conduct annual performance review for direct reportsLead daily 10 minute stand-up meetings or other communication with entire teamPerform functions of Assistant Community Manager and Leasing Consultant, as neededQUALIFICATIONS
Education and Experience
High School degree or equivalent education level3-5 years of experience as a Community / Property Manager in Affordable HousingCertifications, such as CAM, CAPS or CPM, are very desirable5+ years of affordable housing leasing experience, affordable housing program expertise5+ years of management / supervisory experienceExperience with budgeting and property cost control, proactive budget managementProficient in MS Office, including Word, Excel, and OutlookWorking knowledge of Yardi Property Management softwareBilingual in Spanish / English preferredKnowledge and Skills
Demonstrated success as a Community Manager 1Excellent listening, verbal, and written communication skillsExcellent customer service skillsStrong organizing and planning skills, with ability to manage multiple projects and prioritiesDetailed, accurate, and consistently meets deadlinesStrong mathematical skills including fractions, decimals, percentages, and ratiosDefines problems, collects data, establishes facts, and draws valid conclusionsUnderstands and interprets technical procedures and governmental regulationsManages for results, holds team accountable and provides resources and supportExceptional teamwork, involves others in the decision making process, as neededFlexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needsPhysical Requirements and Working Conditions
Regular computer use throughout the day, ability to sit for lengthy periods of timeStand and walk on hard surfaces, and go up and down stairsLift / push / pull / carry various objects of 10 20 lbs. frequently and 30 40 lbs. occasionallyReach to shoulder level and above, and bend at the hips and kneesThe employee is regularly exposed to outdoor weather conditions while performing their jobThe noise level in the work environment is usually moderateQUALIFICATIONS
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