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Front End Customer Service Manager - Full Time / Part Time

Buchheit IncHouse Springs, Missouri, US

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DEPARTMENT : Retail Store

REPORTS TO : Store Manager

FLSA STATUS : Non-Exempt

POSITION TYPE : Full-Time / Part Time

POSITION SUMMARY :

Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Implement customer service policies and procedures and communicate customer service standards
Direct the daily operations of the customer service team
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
Identify and implement strategies to improve quality of service, productivity and profitability
Coordinate with company management to support and implement growth strategies
Coordinate and manage customer service projects and initiatives
Ensure budget requirements are met
Evaluate and performance manage staff
Identify and address staff training and coaching needs
Balance cash drawer, and prepare deposit for financial institution
Basic accounting functions
Additional duties, as assigned

REQUIREMENTS & QUALIFICATIONS :

Prior customer service and supervisory experience is essential

Must possess in-depth knowledge of customer service principles and practices

Must possess strong work ethic and interpersonal skills

Basic computer skills and product knowledge

Must be able to work a flexible schedule

Ability to :

Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Effectively communicate with customers and employees, in-person and over the phone

Demonstrate initiative and effective problem-solving skills within the scope of the position

Maintain a pleasant and calm disposition under stress

Physical Requirements :

The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and / or move items weighing up to 50 pounds.

PI815924f8c7ae-29400-37743255

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Front End Manager • House Springs, Missouri, US