Principal Consultant – IAM Engineer

Job Description - Principal Consultant – IAM Engineer (ITO095468)

Principal Consultant – IAM Engineer - ITO095468

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant – IAM Engineer

Identity and Access Management (IAM) platform, known as IDAM Services, is the backbone of secure access to resources for authenticated Users across the Edison Platform. As a Senior IAM Engineer, you'll play a pivotal role in ensuring the reliability, security, and efficiency of our IDAM services. These services are crucial for managing access by Human, Application, and Device Users, enabling seamless integration with existing identity solutions, and minimizing development efforts for new applications.

Responsibilities

• Technical Support : Provide expert technical support, diagnosing and resolving issues related to identity and access management systems promptly.
• Root Cause Analysis : Utilize your analytical skills to dig deep into logs, review code, and triage issue tickets to identify the root causes of problems.
• Reliability Enhancement : Lead efforts to improve application reliability, quality, and time-to-resolution for support tickets.
• Collaboration : Collaborate closely with the engineering team to find innovative resolutions for customer issues and ensure timely closure of issues and tickets.
• Feedback Mechanism : Act as a conduit between users and the engineering team, providing valuable field feedback to enhance IDAM services and contribute to improved release procedures.
• Specialist Knowledge : Leverage your specialist knowledge of IDAM applications to perform Standard Operating Procedures that address functional requests from customers.
• Integration : Assist in seamless application integrations with the IDAM system, ensuring a cohesive user experience.
• Ticket Management : Maintain an efficient ticketing system, keeping a comprehensive database of issues and resolutions up to date.
• Documentation : Create and update technical documents and standard operating procedures, ensuring clear and accessible information for internal teams and external clients.
• Issue Resolution : Identify and resolve technical issues swiftly, addressing customer-reported problems effectively.
• Maintenance Planning : Develop maintenance and upgrade schedules for the system and communicate outage windows to customers when required.
• Ownership and Initiative : Take ownership of tasks and deliverables, working independently and using discretion to seek assistance when necessary.

Qualifications we seek in you!

Preferred qualifications / Skills

You will contribute to the reliability and effectiveness of our identity and access management solutions. Your technical expertise and proactive approach will enable secure access to resources for our users and applications. Join us in shaping the future of healthcare technology. Apply now and be a part of our diverse and inclusive team.

Very good written and presentation / verbal communication skills with experience of customer interfacing role. In‑depth requirement understanding skills with good analytical and problem‑solving ability, interpersonal efficiency, and positive attitude.

Knowledge of ITIL Service Management framework

Lead AI‑first transformation – Build and scale AI solutions that redefine industries.

Make an impact – Drive change for global enterprises and solve business challenges that matter.

Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.

Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$60,000 to $75,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

Work‑from‑Anywhere Roles – “Los Angeles California‑based candidates are not eligible for this role.”

Location‑based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role. Dallas metro area candidates are eligible for this role only.”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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