Workforce Management Associate Manager

A company is looking for a Workforce Management Associate Manager.

Key Responsibilities

Influences others through subject matter expertise and provides performance feedback

Communicates call volume fluctuations and staffing models to support service levels

Creates and maintains accurate volume forecasting models at regular intervals

Required Qualifications

Experience in staffing and forecasting models

Understanding of professional discipline principles and their application

Ability to provide analysis and thought leadership around call and cost optimization

Experience in leading teams, particularly in a cross-cultural environment

Familiarity with Verint and AWS for project management and administration