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Sales Ops - Customer Senior Analyst (CSA)

Sales Ops - Customer Senior Analyst (CSA)

AccentureNew York, NY, US
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Customer Senior Analyst (CSA)

A Customer Senior Analyst (CSA) is responsible for performing revenue and demand analysis, building data-driven insights, and supporting strategic decision-making through forecasting and stakeholder collaboration. The role combines analytical, forecasting, and coordination responsibilities to ensure alignment between customer demand, business objectives, and operational capabilities.

Key Responsibilities

Data Analysis & Storytelling :

  • Analyze large datasets using tools such as Power BI and Excel to extract insights and trends.
  • Create data visualizations and narratives that explain business performance to internal and external stakeholders

Revenue Analysis :

  • Conduct detailed revenue and performance analysis to identify gaps, explain variances, and recommend corrective actions.

    • Forecasting & Planning :

  • Gather and consolidate demand signals from customers and internal teams.
  • Prepare and submit revenue forecasts (Plan of Record POR) using tools such as SAP IBP and Forecast Analysis Engine (FAE).
  • Analyze historical data, pipeline trends, and business context to develop accurate forecasts.

    • Demand & Supply Alignment :

  • Collaborate with Customer Business Analysts (CBAs) to validate supply feasibility and adjust forecasts accordingly.
  • Coordinate with operations managers and internal teams to resolve supply issues and ensure smooth order management.

    • Stakeholder Collaboration :

  • Partner with cross-functional teams to align business goals and ensure timely communication of key insights.
  • Present findings and recommendations to leadership and client stakeholders in a clear, structured manner.

    • Job Qualifications

    Required :

  • English Proficiency : C1
  • High School Diploma
  • Advanced Excel skills (data analysis, pivot tables, dashboards)
  • Experience with Power BI or similar data visualization tools
  • Proven experience in data analysis, forecasting, or business analytics
  • Strong communication and storytelling abilities to explain data insights
  • Stakeholder management experience and ability to collaborate across teams

    • Preferred :

  • Bachelor's degree in business, Finance, Economics, or related field
  • Experience using SAP IBP or other forecasting and planning tools
  • Background in revenue management, sales operations, or financial analysis
  • Ability to translate data into actionable business insights

    • About Accenture

    We work with one shared purpose : to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces.

    Equal Employment Opportunity Statement

    We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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    Analyst Customer Ops • New York, NY, US