Consultative System Engineer (MSP)

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A growing MSP is seeking a System Engineer to strengthen client relationships and drive technology solutions that align with business goals. Specializing in Managed IT, Cybersecurity, Cloud Solutions, Compliance, and vCIO services, we empower businesses by modernizing IT infrastructures and providing innovative, tailored solutions.

As a Consultative System Engineer, you will be the primary technical point of contact for clients, ensuring seamless communication, strategic planning, and service delivery. This role is ideal for someone who thrives in a client-facing position, enjoys problem-solving, and can translate technical expertise into business value.

Key Responsibilities :

• Build and maintain long-term client relationships, ensuring retention and account growth.
• Act as the liaison between clients and internal teams, ensuring optimal service delivery and increased account profitability.
• Provide strategic IT consulting, aligning technology solutions with business objectives.
• Monitor client satisfaction and proactively address concerns to enhance service quality.
• Conduct regular client meetings to review IT performance, forecast needs, and propose new solutions.
• Conduct regular client meetings, technical business reviews (QBRs), and infrastructure assessments.
• Develop and present technical roadmaps, improvement plans, and project proposals tailored to each client's goals.
• Provide hands-on systems engineering support including server management, cloud migrations (O365, Azure), network upgrades, security improvements, and virtualization (VMware, Hyper-V).

Qualifications :

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

401(k)

Vision insurance

Disability insurance

Paid paternity leave

Paid maternity leave

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