CUSTOMER EXPERIENCE SPECIALIST

About Avid Acceptance

We are searching for passionate and driven individuals to join our team! Based in Cottonwood Heights, UT, Avid Acceptance is a specialty auto finance company built on a people-first philosophy. We set a higher standard in lending by prioritizing exceptional service, accessibility, and fast decisions for our dealer partners.

Our Vision

To be the leader in auto financing for people rebuilding after bankruptcy by transforming the entire customer experience with trust, accountability, compassion, and dignity.

Our Commitment

At Avid Acceptance, we believe that every employee contributes to our larger mission. We believe that by investing in our people, we cultivate a culture of growth and purpose. Further, we maintain that the growth of our organization is rooted in the personal and professional development of our employees.

What we can offer you :

Health benefits - Medical, Dental, Vision, and Flexible Spending Account (FSA benefit)

Wellness program / Employee assistance program

401(k) with employer match

Company-paid Life and AD&D insurance

9 company paid holidays including birthday

Paid vacation and sick leave

Reimbursement for monthly race entry fee (5K, 10K, half marathon, marathon etc.)

$35 credit per month to use in our fully stocked Marketplace

Compensation :

• Based on experience

Equal Opportunity Employer

Avid Acceptance is an Equal Opportunity Employer and does not discriminate against applicants based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, marital status, national origin, age, disability, veteran status, or other legally protected characteristics.

Your Right to Work

In compliance with federal law, applicants must be authorized to work in the U.S. All persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Qualifications

The Customer Experience Specialist will be responsible for providing exceptional customer service by answering calls, managing email correspondence, processing payments, and offering timely, accurate solutions to customer inquiries. This role requires direct communication with customers, actively listening to their needs, and providing clear and effective information. This is a key position within the Customer Service Department that plays a significant role in maintaining strong customer relationships and ensuring smooth operations.

Key Responsibilities

Answer Incoming Calls : Respond to customer calls in a professional and friendly manner, addressing inquiries, processing payments, and resolving issues efficiently.

Manage Email Correspondence : Handle customer emails, providing clear responses and solutions to any questions or concerns. Ensure all communications are processed in a timely manner.

Customer Needs Assessment : Listen attentively to customer inquiries, identify their needs or concerns, and offer relevant information or solutions. Strive to resolve issues on the first contact whenever possible.

Call Transfers : When necessary, transfer calls to the appropriate department or team member who can provide further assistance or address specific issues.

Mailing Customer Communications : Send out relevant letters or notifications to customers as needed, such as payment confirmations, reminders, or updates regarding their accounts.

Skills, Education, and Experience

High school diploma or equivalent; bilingual skills are a plus.

Customer Service or Finance Experience : Prior experience in customer service or finance is a plus and will help you understand customer needs more effectively.

Phone Skills : Strong phone etiquette and the ability to engage with customers in a friendly, professional manner.

Basic Computer Skills : Ability to manage customer information and communications using basic computer applications.

Other Requirements :