Mobile Member Services Representative (MSR)

Mobile Member Services Representative (MSR)

Job Title : Mobile Member Service Representative (MSR) Reports to : Mobile Team Lead Compensation : $27 / hour

Position Summary

The Mobile Member Service Representative is the first point of contact for members visiting the mobile clinic. This role focuses on ensuring a smooth and welcoming experience for members by handling check-ins, scheduling, administrative support, and connecting members with resources. Compassion, professionalism, and attention to detail are key to success.

Responsibilities

Member Support & Experience

• Greet members and visitors warmly, ensuring a supportive and welcoming environment.
• Facilitate member check-ins, appointment scheduling, and record updates in EMR.
• Address questions and concerns with professionalism and empathy.
• Provide occasional member transportation to clinic locations when needed.

Administrative Support

Resource Connection & Advocacy

Team Collaboration

Skills & Qualifications

Why Join Us?

Impactful Work : Play a key role in maintaining safe, functional, and welcoming healthcare spaces for our community!

Career Growth : Learn and develop your skills while making a tangible difference!

Total Comp at We Care : Quarterly bonus plan launching in Q4, earn 816% of your quarterly pay for hitting key targets. Plus, the Tribe usually offers annual COLA adjustments (not guaranteed). Big impact, big rewards!

Exciting Environment : No two days are the same take on new challenges every day!

EEOC Statement

WeCare Daily Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Tribal Preference Statement

In accordance with applicable Tribal and federal law, WeCare Daily Clinics applies Tribal Preference in hiring. Qualified Tribal members are strongly encouraged to apply and will be given preference in the hiring process.