Systems Administrator, Networking +

Overview

cloudIT is a fast-growing technology services organization specializing in providing outsourced IT and cloud services. cloudIT provides network infrastructure management, service desk support, managed security services, cloud hosting, hardware integration, and IT consulting services to business clients in Arizona and beyond; services are currently provided in 25 states.

Job Title

IT Systems Administrator

Job Purpose and Responsibilities

The Systems Administrator is responsible for providing advanced technical remote and onsite support to ensure timely and effective resolution of service requests. This role emphasizes supporting Tier 1 Service Specialists by offering guidance, handling escalations, and delivering exceptional customer service. The technician is expected to demonstrate strong networking skills, perform onsite visits 2-3 times monthly, maintain effective communication, proactively identify issues, and escalate them when necessary to maintain high levels of client satisfaction. This position also encourages continuous learning and pursuing relevant industry certifications (training provided). This will include onsite support for the needs of our clients.

Duties and Responsibilities

• Support for Tier 1 Service Specialists :

Provide advanced technical support and mentorship to Tier 1 Service Specialists, fostering a collaborative and supportive team environment

Strong general networking skills with 4+ years of experience

Maintain clear and professional communication with clients, keeping them informed about incident progress, upcoming changes, and scheduled outages

Document system configurations, changes, and troubleshooting steps to maintain accurate records

Implement and support disaster recovery solutions to ensure data integrity and business continuity

Stay updated with emerging technologies and industry best practices

Required Qualifications

High school diploma or GED

CompTIA A+ or Microsoft Certified Fundamentals certifications (MS-900, AZ-900, etc.)

CompTIA Network+

Proficiency in diagnosing and resolving technical issues across workstations, servers, networks, and applications

Excellent customer service and communication skills, with a focus on active listening and empathy

Preferred Qualifications

Performance Expectations & Metrics

Maintain cloudIT required PII training score.

Working Conditions

Physical Requirements

Compensation

Benefits

J-18808-Ljbffr