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Service Advisor

Service Advisor

Wright Manufacturing IncFrederick, Maryland, United States, 21703
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Description :

Do you love solving problems and helping people? Are you curious about how things work—especially the newest technology in autonomous equipment? If so, this might be the perfect opportunity for you.

At Wright Manufacturing , we’re not just building mowers—we’re shaping the future of commercial landscaping with smart, autonomous technologies. As a leader in the design and building of commercial lawn equipment, we’re looking for a Service Advisor to join our team and keep innovation running.

Essential Responsibilities of Service Advisor :

As a Service Advisor , you’ll be the go-to expert for our dealers and customers. You’ll :

  • Troubleshoot equipment issues (mechanical, electrical, and digital).
  • Provide responsive technical support by phone, email, and online.
  • Help launch and support cutting-edge autonomous mowing systems.
  • Create easy-to-follow guides and training resources.
  • Assist dealers with diagnostics, installations, and service best practices.
  • Occasionally join field events and product rollouts where you’ll see innovation in action.

Your work ensures our customers get the support they need while helping Wright maintain its reputation for reliability, quality, and forward-thinking solutions.

Requirements :

You’ll thrive in this role if you have :

  • Experience diagnosing mechanical, electrical, or hydraulic systems.
  • Strong communication skills and a customer-first mindset.
  • Solid organizational and time-management abilities.
  • Comfort working independently and as part of a team.
  • Technical writing or training experience (a plus).
  • Familiarity with robotics, sensors, or autonomous systems (preferred).
  • Bilingual skills (Spanish / English) are a big advantage.

    • High school diploma or GED required; an associate’s degree and 1–3 years of product support or technical service experience preferred.

    Starting at $23 / hr (commensurate with experience)

    Wright Manufacturing is proud to offer our Service Advisors the following benefits :

  • Medical, Dental and Vision Insurance
  • Company-Paid Life Insurance and Long-Term Disability
  • Health Savings Accounts / Flexible Spending Accounts / Dependent Care Savings Accounts
  • 401(k) with a company match of up to 4% of your contribution with full vesting upon eligibility
  • Paid Time Off : 80 hours vacation + 40 hours sick time annually to start
  • 8 PAID Holidays
  • Voluntary Short-term Disability and Supplemental Life Insurance
  • Weekly pay checks

    • Schedule & Work Environment

  • Full-time , flexible 8-hour shifts Monday–Friday between 7 AM–7 PM
  • Combination of office, production floor, and occasional outdoor work
  • Light physical tasks (lifting parts / tools up to 50 lbs.)
  • Some travel for dealer visits, trade shows, and events

    • Reports to : Service Manager

    We work hard and care deeply. Why? Because quality matters. Our customers depend on our team to build a quality product.

    At Wright Manufacturing, Inc. we are “More than just a mower”… Find out why at www.wrightmfg.com WMI is an Equal Opportunity Employer

    Due to the volume of applications received only those applicants identified for the interview process will be contacted.

    PM21

    PI2fb2038efc42-30511-38656667

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    Service Advisor • Frederick, Maryland, United States, 21703

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