Senior Partner Operations Manager

Senior Partner Operations Manager

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we don't stop there : we're creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosityand we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from youyou might be just what we're looking for, whether in this role or another.

Let's give businesses more time for what matters.

Sr Partner Operations Manager

Join BILL, a leader in financial automation software for small and midsize businesses (SMBs), dedicated to transforming finance so businesses can flourish. BILL's solutions help SMBs automate payables, receivables, spend, and expense management, connecting businesses into a network that enables faster payments and better financial control. Trusted by leading U.S. financial institutions, accounting firms, and software providers, BILL empowers employees to do the best work of their careers while driving impact in a rapidly growing fintech company.

As Sr Partner Operations Manager, you'll be central to developing, optimizing, and scaling BILL's partner programschampioning operational excellence, innovation, and strong, sustainable partnerships. You'll collaborate cross-functionally to enhance service delivery, deepen strategic partner relationships, and foster transformative results in a dynamic, fast-paced environment.

Responsibilities

• Drive partner satisfaction and reinforce world-class service delivery across cross-functional teams, ensuring BILL contract obligations are met and partner requirements are continuously addressed.
• Lead and improve operations initiatives aligned to strategic business objectives, including partner enablement, partner onboarding, and ongoing support programs.
• Manage operational facets of contract negotiation and renewals, distilling agreements for operational compliance and maintaining familiarity with best partner practices and requirements.
• Collaborate across teamsPartner Business Development, Relationship Managers, Product, CXO, and other stakeholdersto solve challenges, manage escalations, and implement best practices for implementation and support.
• Establish and maintain recurring partner routines, periodic business reviews, and business-as-usual responsibilities including standardized reporting, scorecards, and monitoring SLAs.
• Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency, scale, and employee succession.
• Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes and drive automation, standardization, and continuous improvement.
• Mentor team members, championing a culture of accountability, high performance, and professional growth.

We'd love to chat if you have :

What's in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL :

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com .

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