Customer Service Representative

Customer Service Representative

Addison Group is actively seeking a Customer Service Representative on behalf of our client. This role requires a detail-oriented professional with strong communication and organizational skills to support day-to-day operations and client service needs.

Location : Frisco, Texas

Work Schedule : MondayFriday, Flexibility to work schedule between 7 am 7 pm; Hybrid work schedule, 1 day in office per week and 4 days remote after training period.

Type of Employment : Contract-to-Hire

Compensation : $17 / Hour

Industry : Consumer Services

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Key Responsibilities

• Communicate daily with clients and vendors to resolve service-related inquiries
• Manage a personal queue within the internal CRM system
• Maintain accurate CRM activity logs in accordance with internal procedures
• Provide timely updates and resolutions on open tickets and escalated issues
• Coordinate service requests from initiation through to completion
• Handle high-volume email and phone correspondence, including interaction with executive-level contacts
• Review account records to verify pricing and service details
• Conduct web-based research to support customer needs
• Identify opportunities to improve client satisfaction and strengthen business relationships
• Adhere to assigned schedule and attendance expectations
• Participate in rotating on-call shifts and work holidays when business needs require
• Support other business functions and special projects as assigned

Qualifications

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.