Administration Assistant (Temp)

Job Description

Job Description

Reports to : Brand Director

BURN BOOT CAMP CULTURE

At Burn Boot Camp, we move with purpose and passion. Our mission is to inspire, empower, and transform lives through community-based fitness. We believe hard work is energizing, problem solving is exciting, and competition is inspiring. Our fast-paced, innovative environment encourages bold ideas, decisive action, and a commitment to excellence. We are a team that leads with heart, supports one another, and always delivers the Blue Carpet Experience.

POSITION OVERVIEW

The Administration Assistant will play a vital role in managing and facilitating the Franchise Renewal Process for our Franchise Partners. The Administration Assistant will be responsible for ensuring the seamless renewal of franchise agreements, maintaining positive relationships with franchisees, and driving growth of the brand. In addition, the Administration Assistant, alongside the Compliance Process Manager, will work with Franchise Partners through the non-renewal process while ensuring brand standards continue to be upheld.

ROLES AND RESPONSIBILITIES

• Educate, lead and support Franchise Partners throughout renewal or non-renewal process to ensure timely execution and brand standards are maintained throughout
• Collaborate with franchisees to discuss renewal terms, address concerns, and negotiate terms that align with both parties' interests
• Regularly conducts audits to ensure execution of renewal and compliance standards and identify violations
• Conduct analysis on franchisee performance, identifying key factors that influence renewal decisions
• Manage reports on franchise renewal rates, providing insights to Compliance Process Manager for strategic decision-making
• Maintain documentation of all renewal activities in internal systems, schedule and manage follow-up actions
• Process all franchise renewal documentation, including initial communication, follow-up communication, system documentation, filing, and importing into applicable business systems
• Proactively work with team members to identify areas of renewal concerns and work toward viable solutions as well as follow and review all protocols currently in place under the guidance of the Compliance Process Manager
• Prepare and review franchise renewal documentation, ensuring all legal and regulatory requirements are met
• Address franchisee inquiries and concerns promptly, demonstrating a commitment to fostering positive long-term partnerships
• Provide recommendations for improvements to the franchise renewal process based on industry best practices

QUALIFICATIONS

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.