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Manager, Deposit Maintenance

Manager, Deposit Maintenance

First Merchants BankDaleville, IN, US
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Job Description

Job Description

First Merchants Bank is seeking a Manager, Deposit Maintenance to join our team! This position will be responsible for ensuring the Deposit Maintenance department runs efficiently and effectively. Provide direction to the operations staff to ensure delivery of superior quality service and support for internal and external customers.

Essential Duties & Responsibilities :

  • Team Management / Talent Development

Manage staff : hire, train, mentor, evaluate performance, recommend salary adjustments and career changes, and facilitate disciplinary counseling and terminations.

  • Utilize effective employee engagement, motivation and recognition techniques to support high performance and morale.
  • Coach and mentor staff to achieve departmental and personal goals and improve the overall performance of the department.
  • Ensure that team members have clear goals and direction and develop a culture of service excellence.
  • Processes & Procedures

    • Maintain sound procedures and process controls to ensure compliance with regulatory requirements and SOX key controls.

  • Continually review processes for improvement opportunities to enhance efficiency, mitigate risk, and / or improve customer experience (this includes evaluating technology capabilities).
  • Participate in projects that advance our operations teams. Represent department and advocate for improvements.
  • Risk Management / Audit

    • Participate in Audits and Enterprise Risk exercises by representing the department.

  • Report self-identified findings when areas of concern and operational mishaps are discovered.
  • Metrics

    • Identify, track, evaluate and report on Key Performance / Risk Indicators (KPIs & KRIs) that monitor department performance.

  • Develop plans to correct metrics and performance when thresholds are exceeded.
  • Deposit Maintenance

    • Stay abreast of industry changes around operational processing rules and best practices.

    Partner with key Line of Business areas regarding rule changes and how FMB internal processes and practices need to be updated.

  • Handle escalation requests from business partners when requests or procedures are in question.

    • Make risk-based decisions based on policy, standards, and processes.

  • Manage and lead IRA / HSA activities. Maintain compliance standards and updates associated with IRAs and HSAs.
  • Manage and lead the Deposit Maintenance activities, maintain compliance standards and updates accordingly.

    • To be successful in this position, we require the following :

  • High school diploma or equivalent (GED).
  • A minimum of five (5) years in a bank production environment or related experience; OR a minimum of three (3) years in a First Merchants bank production role.
  • Experience managing a team of associates.

    • The following would be a plus :

  • Bachelor’s degree in business, management, accounting or related field of study.
  • Certified IRA Services Professional (CISP) designation or experience working with IRA accounts.

    • First Merchants offers the following :

  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation / Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

    • A little about us :

    First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

    Our Vision is :

    To enhance the financial wellness of the diverse communities we serve.

    Our Mission is :

    To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

    Our Team :

    "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

    Apply today to begin your career with us!

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    Maintenance Manager • Daleville, IN, US