Audit Specialist

Job Description

Job Description

Job Summary

As a (Work order) Audit Specialist at DuraServ, you will play a pivotal role in ensuring the accuracy and completeness of work orders before they are processed for billing and payment. Reporting to the National Accounts Audit Manager, you will be responsible for conducting thorough audits to verify that all customer billing requirements are met per the Service Level Agreement (SLA). Your meticulous attention to detail and commitment to quality assurance will be essential in maintaining the integrity of our billing and payment processes.

Key Responsibilities

• Audit Process Execution : Conduct audits of completed work orders to ensure all documentation, including invoices, service records, and supporting documents, meet customer billing requirements and company standards.
• SLA Compliance : Verify strict adherence to customer billing requirements as outlined in the SLA for each national account. This may include reviewing and confirming completion photos, signed service tickets, technician clock-in / out records, and vendor purchase order receipts.
• Timely Audits : Prioritize and perform audits promptly once work orders are deemed complete, ensuring that billing processes remain on schedule.
• Issue Identification : Identify and document any discrepancies or issues identified during the audit process, escalating them to the National Accounts Audit Manager for resolution as needed.
• Quality Assurance : Uphold a high standard of quality and accuracy in audit processes, ensuring that all work orders audited are error-free and meet customer expectations.
• Reporting : Assist in generating reports and metrics related to audit performance, providing valuable insights into audit outcomes and areas for improvement.
• Process Enhancement : Collaborate with the National Accounts Audit Manager and cross-functional teams to identify opportunities for process improvement within the audit and billing processes.
• Customer Interaction : Maintain professional communication with national account customers to address billing inquiries and provide any necessary clarification on billing practices.

Knowledge, Skills & Abilities

Qualifications and Skills Required

Work Environment and Physical Demands

Benefits

Disclaimer

This job description may not cover or contain a comprehensive listing of responsibilities and activities required in the job. The responsibilities and activities may change, or new ones could be assigned at any time with or without notice.

Equal is Greater

At DuraServ, Inclusion and Diversity are more than just words for us as our teams have a positive impact on our employees, customers, and community stakeholders from every background.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. DuraServ is proud to be an equal-opportunity workplace.

DuraServ is an equal-opportunity employer and values diversity. All employment is based on qualifications, merit, and business needs.