Service Coordinator

Job Description

Job Description

At Rye Ford Subaru, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Rye Ford Subaru is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

• Competitive Pay
• 401(k) Match
• Paid Vacation
• Closed on Major Holidays
• Closed Sundays

Responsibilities

Answer customer calls and establish follows-up with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Present initial financing options based on customer needs

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.