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Network Support Engineer

Network Support Engineer

Mesabi Metallics Company LLCNashwauk, MN, US
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About Mesabi Metallics When you join the team at Mesabi Metallics, you become part of a pioneering group advancing sustainable mining practices and driving innovation in the iron ore industry.

Our commitment extends to providing a safe work environment, supporting environmental stewardship and generating value for all stakeholders.

You will be joining us at a pivotal moment in Minnesota’s mining history :

  • Mesabi Metallics’ cutting-edge iron ore mining and pelletization project is currently under construction.
  • Once completed, it will mark the first new mine and pellet plant in Minnesota in nearly 50 years.
  • More importantly, you'll be immersed in a positive, supportive work environment that values your contributions and fosters your professional growth.
  • Our culture is shaped by our core values which are sustainability, integrity, inclusivity, innovation, teamwork, determination and performance, and our employees are empowered to make a difference every day.
  • At Mesabi Metallics, you are part of a legacy of excellence, playing a key role in shaping the future of global infrastructure and industry.
  • Position Summary We are seeking a proactive and technically skilled Network Support Engineer / Specialist.
  • The ideal candidate will be capable of diagnosing network and security issues, configuring hardware / software systems, and collaborating across teams to enhance and maintain IT infrastructure.
  • This role also involves Level 1 and Level 2 support responsibilities.

Job Responsibilities Reporting to the Manager - Network and Security, the Network Support Engineer will be responsible for the following :

  • Provide L1 and L2 technical support for network and security-related incidents.
  • Configure and troubleshoot routers, switches, firewalls, access points, VPNs, and related devices.
  • Manage and administer IT assets including security cameras, drones, access readers, laptops, printers, plotters, and Wi-Fi access points.
  • Monitor and analyze logs, security alerts, and packet captures to determine root causes of issues.
  • Maintain internal knowledge base, documentation, and technical resources.
  • Collaborate with networking and security teams to implement fixes and preventive measures.
  • Participate in on-call or after-hours support rotation as needed.
  • Skills and Qualifications 1–3 years of hands-on experience in managing and supporting network operations, preferably within an industrial environment.

    • Solid knowledge of networking protocols :

  • TCP / IP, DNS, DHCP, VPNs.
  • Experience with firewalls, IDS / IPS, and general network security principles.
  • Proficiency with command-line tools and scripting (Linux, Bash, PowerShell).
  • Ability to support and manage application servers, databases, intranet systems, MS SharePoint, and legacy applications.
  • Skilled in drafting network diagrams and documentation.
  • Strong analytical and problem-solving abilities.
  • Education Master’s degree in computer science, IT, or related discipline Physical Requirements Ability to work in both mining and plant environments, including exposure to dust, noise, and varying weather conditions.
  • Capability to perform physical tasks, such as lifting, inspecting equipment, and navigating uneven terrain.
  • Salary $93,000 - $120,000 annually, depending on experience and qualifications.

    • Benefits Health Insurance :

  • Comprehensive medical and dental coverage with an HSA option.

    • Retirement Plan :

  • 401(k) with 6% company match.

    • Lincoln STD, LTD, & Life Insurance :

  • Coverage provided by Mesabi Metallics.

    • Paid Time Off (PTO) :

  • 0-5 Years : 120 hours per year. 5-10 Years : 160 hours per year. 10+ Years : 200 hours per year.
  • Plus 9 paid holiday and 2 floating holidays.
  • Mesabi Metallics Company LLC is an equal opportunity employer and values diversity in the workplace.
  • We are committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute to our success.
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    Network Engineer • Nashwauk, MN, US