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ARM Patient Care Representative

ARM Patient Care Representative

KeyBridge Revenue Management Inc.Lima, OH, US
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Job Description

Job Description

Description : About KeyBridge

Come work with us! We are an 18-time winner of Best Places to Work! At KeyBridge Medical Revenue Care , we pride ourselves on compassion, integrity, and excellence. Our mission is to bridge the gap between healthcare providers and their patients by delivering exceptional service and financial care with empathy and respect in a call center setting.

Position Overview

As an ARM Patient Care Representative , you’ll be the voice of our clients — hospitals and healthcare organizations — helping patients navigate billing questions, process payments, and resolve account balances. This role blends customer service, problem-solving, and relationship-building to make a real impact on patients’ lives.

What You’ll Do

  • Provide exceptional service : Handle inbound and outbound calls with professionalism and empathy, assisting patients with billing and payment questions and options.
  • Resolve issues efficiently : Use analytical thinking and problem-solving skills to deliver accurate, timely solutions within a fast-paced environment while adhering to compliance and company standards.
  • Navigate multiple systems : Find answers and details via multiple systems about the patient’s account while assisting patients with complex inquiries.
  • Collaborate and document : Maintain thorough notes on all interactions, support teammates, and mentor new representatives as needed.
  • Promote our values : Build positive relationships with patients, clients, and colleagues while fostering teamwork and integrity.

Requirements :

  • Strong written and verbal communication and active listening skills
  • Ability to multi-task and navigate multiple systems with ease
  • Experience working in medical systems, preferably billing systems
  • Proficiency with Microsoft Office (Outlook,Teams)
  • A positive, professional attitude with self-motivation to succeed
  • Capacity to interpret written, oral, and visual instructions
  • Experience working remotely
  • Ability to pass the ACA certification tests when you become eligible
  • Ability to understand and communicate with Spanish-speaking patients is a plus
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    Patient Representative • Lima, OH, US