Retail Supervisor, Air Operations

Job Description

Job Description

Collette is seeking a Retail Supervisor, Air Operations, to join our Air Team. This is a a hybrid role based at our Headquarters in Pawtucket RI.

About Collette : Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary :

Reporting to the Manager, Air Operations, this role is responsible for the supervision, administration, and work management of Retail Air Team. Collaborate with Management across departments, including Outside Sales, to generate retail revenue, maintain a healthy profit margin and provide optimum customer service in the retail channel. Exemplify strong time management skills with a focus on operational efficiencies and customer retention. Assume responsibility of first tier air emergency response on and off hours on a rotating basis.

Primary Functions :

• Supervise, train and develop direct subordinates.
• Hold all subordinates accountable in obtaining each of their strategic tactics.
• Evaluate performance for all subordinates and provide continuous coaching throughout the year.
• Compose and deliver year end assessments for all subordinates in adherence to company policy.
• Work closely with retail air staff and client care center to help resolve any guest issues.
• Review and follow up on assignments and resolve problems to provide quality customer service.
• Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner.
• Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training.
• Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization.
• Review air reservations that affect the productivity and proficiency of the department and improve guests’ satisfaction.
• Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager.
• Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs.
• Prioritize workload and manage multiple priorities to meet expected deadlines.
• Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy.

Training :

Knowledge and Skills :

Pay range : $43,000 - $58,000