Talent.com
Bilingual Customer Support Rep

Bilingual Customer Support Rep

Riverside RecruitingParma, OH, US
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I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a :

Bilingual Customer Support Rep

$18 per hour to $22 per hour

Hybrid remote - Parma, Ohio

3 days remote, 2 days onsite

Monday-Friday, 8am to 4 : 30pm

Summary

  • Two weeks PTO

Spanish and English bilingual

  • Customer Service and low level technical support
  • 3 days remote work-from-home, 2 days onsite in Parma
  • Anthem medical, Anthem dental, Anthem vision, accident, critical illness, life, 401k match, college tuition benefit program

    • Responsibilities

  • Receive or initiate contact with customers for low level technical support issues
  • Follow knowledge base articles and standards to troubleshoot and resolve issues
  • Escalate issues when necessary and advocate for urgency when needed
  • Document customer info, triage steps, solution, or escalation notes
  • Follow-up with customers to confirm that solutions are acceptable
  • Monitor queues to ensure compliance with SLA requirements
  • Provide highest level of responsiveness and service possible

    • Requirements

  • Spanish and English
  • Outstanding communication skills
  • High level of emotional intelligence
  • Must live within 30 miles of Parma, Ohio
  • High level of empathy, care, and compassion
  • Must be able to work Mon-Fri, 8am-4 : 30pm
  • Customer Service or Customer Support experience
  • Ability to document customer issues quickly and courteously
  • Team player mentality, flexible for shift changes or modifications
  • Ability to focus with a high degree of accuracy and thoroughness
  • Communicate via phone, instant messenger / chat, email, tickets
  • Bonus : experience with a ticketing software for customer support

    • Sean Zetts

    440-447-0001

    Riverside Recruiting

    Sr. Recruiter & President

    www.RiversideRecruiting.com

    www.LinkedIn.com / in / SeanZetts

    Sean.Zetts@RiversideRecruiting.com

    customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support

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    Customer Support Rep • Parma, OH, US

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