Field Service Technician

Job Description

Job Description

Position : Field Service Technician

Company : NARIK CONSULTING, LLC

Contract Details : Full time, on-site

NARIK CONSULTING, LLC is a leading provider of technology solutions for businesses across various industries. We are currently seeking a highly skilled and motivated Field Service Technician to join our team on a full-time, on-site basis.

As a Field Service Technician, you will be responsible for providing technical support and services to our clients in the field. This includes installing, maintaining, and repairing various hardware and software systems, as well as troubleshooting and resolving technical issues. You will also be responsible for conducting regular maintenance and updates on systems to ensure optimal performance and functionality.

Key Responsibilities :

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers' sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees,
• Escalate serious or complicated repair problems to senior level team members
• Install, configure, and maintain hardware and software systems for clients on-site
• Troubleshoot and resolve technical issues, both remotely and on-site
• Conduct regular maintenance and updates on systems to ensure optimal performance
• Provide excellent customer service and support to clients
• Communicate effectively with clients and team members to ensure timely and efficient resolution of technical issues
• Keep accurate records of service calls, repairs, and maintenance activities
• Stay up-to-date with industry trends and advancements in technology to continuously improve skills and knowledge

Qualifications :

At NARIK CONSULTING, LLC, we value our employees and provide a supportive and collaborative work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and advancement within the company.

If you are a motivated and skilled Field Service Technician looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Join our team and be a part of our mission to provide top-notch technology solutions to our clients.