Host / Hostess

Job Description

Job Description

Job Summary :

Host / ess-Counter / Cashier are responsible for receiving, delighting, and serving customers at the front counter, taking orders, operating the cash register, maintaining cleanliness, and performing other assigned tasks.

Key Responsibilities :

• Work closely with the Management Team on duty (and the Station In-Charge).
• Set-up chairs at the receiving area while waiting to be seated at the dining area (if applicable).
• Manage guest / s’ experience who are in queue, especially when queue is long.
• Provide order form with pencil on the clip board for all the guests in queue, so they can decide what to order while waiting in queue.
• Determine the sequence of priorities for the first four parties in the queue. Coordinate with the Management Team on Duty and Station In-Charge on the number of pax in each party of guest to prepare the correct table size and seating arrangement.
• Inform guest / s their sequence of priorities when all guests in that party are all present.
• Communicate Management Team on Duty and Station In-Charge on table availability using the 2-way radio.
• Receive, sit guest / s, send guests off warmly, and encourage guests to come again.
• Present the order form and explain how to use it.
• Describe the various types of Dim Sum (if guest / s are not familiar with the menu); recommend and introduce them to the menu and any promotional dishes.
• Take the customer / s’ orders, suggestive sell (upsell), repeat to confirm and avoid errors in orders and collect the order form when ready.
• Key in the orders to the P.O.S including any variations or special instructions in the serving of food orders.
• Observe cash control procedures and print out of reports in POS.

Job Requirements :