Medical Assistant Scheduling Coordinator

Medical Assistant Scheduling Coordinator

Tennessee Oncology, one of the nation's largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology's mission remains unchanged : To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

The Medical Assistant Scheduling Coordinator provides medical office support including check-out and medical records functions. Assists with the reception of patients within the office and by telephone. Obtains patient insurance and demographic information, schedules new and return appointments including treatments, surgeries or tests, pre-certifies any test or admission as required by insurance, monitors and distributes inbound and outbound documentation whether electronic or paper format.

Essential Functions :

• Answers the telephones and greets patients in a courteous, efficient manner. Routes messages to appropriate discipline.
• Conducts patient check-out process. Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
• Registers new patients in Patient Management System (PM), ensuring all information is complete prior to scheduling.
• Schedules patient appointments, surgeries, tests, and admissions.
• Completes all tasks related to surgery scheduling and coordination of provider OR time and location.
• Assists with telephone triage by screening incoming calls / voicemails, returns phone calls at the direction of the provider and under the supervision of a LPN / RN adhering to authorized / approved protocols / decision making trees / algorithms.
• Completes all tasks related to surgery scheduling and coordination of provider OR time and location.
• Performs tasks related to Governmental, Insurance and Quality Initiative Programs :
• Ensures communication is distributed to patients regarding program details
• Generates and distributes to patients a Clinical Summary from Electronic Health Record (EHR)
• Manages inbound and outbound Transitions of Care
• Communicates information regarding Patient Portal and assists with registration process
• Monitors Direct Messaging in Electronic Health Record (EHR)
• Completes pre-certification process for all diagnostic tests, procedures and admissions as required by insurance, utilizing online insurance company portals when applicable.
• Verifies accuracy of or works collaboratively with patient services staff to schedule appointments and / or arrange referrals at the direction of a provider or under the supervision of an LPN / RN
• Prepares the Electronic Health Record (EHR) for review by Clinical Staff.
• Obtains or assists with obtaining necessary records prior to patient's appointment.
• Monitors and routes inbound and outbound faxes.
• Electronically scans appropriate patient related records into the Electronic Health Record (EHR).
• Distributes outbound correspondence or copies of records as necessary.
• Completes process for Request for Medical Records.
• Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
• Communicates to other staff members using Instant Messaging System.
• Informs direct supervisor of clinic needs and concerns relate to the work environment.

Other duties as assigned may include :

Knowledge, Skills & Abilities :

Education & Experience :

Physical Requirements :

OSHA Risk Category 1

Job Title :

Physical Activity Required

Amount of time

None

Less than 1 / 3 (Occasionally)

1 / 3 to 2 / 3 (Frequently)

More than 2 / 3 (Regularly)

Standing

Walking

Sitting

Fingering or manual dexterity

Repetitive finger motion

Lifting or exerting force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds