Job Description
Job Description
Part Time Customer Experience Associate
Job Summary
If you have an interest in people, a desire to learn and want to gain an understanding of the life insurance and annuity industry we may have the role for you. We are currently looking for Part Time Customer Experience Associates who are good listeners, have great communication skills and a strong desire to help others. Our Customer Experience Center serves as the primary point of contact for policyholders. This team facilitates activities on behalf of the clients and gains broad insight into Americo and the industry. Our goal is to provide best in class service to our clients via phone calls and emails, while enabling our team to explore Americo’s opportunities.
We offer a formal training program, along with live, in-person and chat support to aide in your success and the customers experience. Specialized industry courses are offered as well as the opportunity to meet with and shadow in other areas.
Come join Americo, we care about our people, our policyholders and our community.
Job specifics :
- Location : Downtown, Kansas City, MO
- Schedule : Monday-Friday 10 : 00am - 3 : 00pm
- Compensation : Starting at $21.87 / hour + $2 shift differential - hourly rate is based on education / knowledge, experience, skills, life insurance knowledge, etc.
What makes a successful Customer Experience Associate?
This position may be perfect for you if you :
Have a passion for people and a desire to help othersPossess the skills to problem-solve independentlyHave the ability to be courteous and patient with a positive attitude even when the situation is unpleasantAre comfortable with computers and navigating across multiple applications while on the phone with policyholdersEnjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctlyEnjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customerWhat does a typical day look like?
Customer Experience Associates log into a computer every morning and begin answering incoming calls from our policyholders. This is a high-volume call center where representatives answer back-to-back calls from Americo policyholders asking questions about their life insurance policy or annuity.Our associates are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?” Representatives simultaneously navigate between multiple computer applications to gather information, answer questions, and explain specific details about the policy to the customer.Associates will also respond to incoming email correspondence, create letters to be mailed, and create requests for other departments when needed.Key Responsibilities
Answer phone calls from customers (and sometimes agents) in a timely and professional mannerComplete customer service requests; for example, mailing forms, completing financial transactions, and processing address changesAssist customers with email requests for informationKnowledge, Skills, and Abilities
Excellent phone voice, grammar skills, and a strong desire to help peopleTyping speed of at least 40 wpmAbility to multi-task while accomplishing work-related itemsDetail-oriented with a strong sense of urgencyAbility to build rapport while facilitating speedy resolutionAbility to prioritize work to ensure timely completion of all tasksAbility to operate in a high-energy, ever-changing environment with assistance and directionIndependent problem-solving abilitiesDesire and ability to take ownership of the situation and resolve problemsAbility to work in a team environmentThe next training class starts on October 27th.
Part Time Associates are expected to be in office for training. Following training, the associate will work remotely with the exception of one day per month.
