Learning and Adoption Knowledge Leader

Planet DDS is a leading provider of a platform of cloud-based solutions that empowers growth-minded dental businesses. Now serving over 13,000 practices and 118,000 customers in North America, Planet DDS delivers a comprehensive suite of solutions, including Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Planet DDS is dedicated to enabling dental support organizations (DSOs) and groups to grow and thrive with technology that delivers seamless integrations, improved workflows, and future-proof scalability.

The Learning and Adoption Knowledge Leader position at Planet DDS plays a strategic and operational role in advancing the quality, scalability, and effectiveness of end user training across the organization.

This role oversees the Master Trainer Certification program, leads the execution of innovative training initiatives, and manages the content development team to ensure resources align with enterprise client workflows and product updates.

A successful candidate will be passionate about delivering exceptional learning experiences that accelerate user adoption and drive client success.

This role reports directly to our Senior, Director of Training.

This is a hybrid role (working 2x per week) in either our Irvine, CA, Atlanta, GA or Phoenix, AZ offices.

Job Duties :

• Lead the execution of several new learning innovation initiatives per quarter (e.g., Smart Practice Training schedule redesign, Learning experience revamp, Custom Manuals or Rebuild of the virtual Learning Center).
• Track progress of product certification programs and learning and development initiatives for Planet DDS teams, Partners & Customers.
• Conduct live and recorded trainer observations to elevate delivery standards and ensure alignment with adult learning principles.
• Provide targeted feedback and coaching to improve facilitation and learner engagement.
• Attend product meetings to gather updates and share training content alignment plans created with Director.
• Collaborate with product and enterprise teams to ensure that learning content supports timely adoption of product features.
• Cascade information from product meetings to L&A and other Professional Services teams.

Participate twice-weekly enterprise training leadership meetings :

Conduct weekly 1 :

Skills and Qualifications :

Vision :

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values :