Member Services Representative

Job Description

Job Description

Member Service Representative (Remote)

Remote - Must Reside Within 1 Hour of Dallas, TX or Kansas City, MO

$21.63 / hour

Full-Time | Monday-Friday | Standard Business Hours

About the Role

We're seeking compassionate, customer-focused Member Service Representatives to join our Care Member & Provider Services Team . In this role, you'll be the first line of support for our members and providers, helping them understand and maximize the value of their health insurance plans.

This is not your typical call center job. You'll provide meaningful support on real healthcare issues-everything from benefits and claims to billing and eligibility-via inbound calls and emails.

What You'll Do

Deliver empathetic, seamless service to members and providers via phone and email.

Handle inquiries related to claims, billing, eligibility, benefits, prescriptions, and provider details.

Use internal systems to accurately communicate benefits and claims details.

Actively listen and ask the right questions to determine the best resolution path.

Document all customer interactions in the CRM clearly and professionally.

Collaborate with internal teams, third parties, and brokers to ensure resolutions.

Maintain a structured schedule and be available for overtime during peak season (January-March).

Qualifications

Prior experience in customer service, healthcare support, or call center environment preferred.

Strong communication skills with the ability to provide clear, compassionate assistance.

Tech-savvy and comfortable navigating multiple systems simultaneously.

Ability to remain calm and professional in a fast-paced, high-volume environment.

Must reside within 1 hour of Dallas, TX or Kansas City, MO (remote position with occasional onsite requirements).

Schedule

Monday-Friday

Standard business hours (some flexibility may be required during peak season).

Compensation

$21.63 / hour

Full-time, remote position (location restrictions apply).

For California Applicants :

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?