Client Services Representative (CSR) Drug & Alcohol Testing

Client Services Representative (Csr) Drug & Alcohol Testing

Temecula, CA (Onsite) Full-time, Permanent Position Join Our Team

At TELUS Health, our Drug & Alcohol Testing Services team plays a vital role in fostering safer workplaces and healthier communities. Working as a collaborative and compassionate unit, we support employers, unions, and regulated industries across the U.S. with reliable and compliant testing services.

We're seeking a Client Services Representative (CSR) who thrives in a fast-paced environment, values teamwork, and takes pride in delivering exceptional service. In this meaningful role, your attention to detail and commitment to care will directly contribute to the safety, integrity, and well-being of the organizations and individuals we support every day.

What You'll Do

• Program & Compliance Support : Maintain and update testing program databases (DOT, IBEW, biological monitoring); schedule and coordinate tests; track completion and follow-up; produce monthly compliance updates.
• Collection & Operations : Assist with or conduct specimen collections per established protocols; ensure chain-of-custody and breath-alcohol test (BAT) forms are accurately uploaded; resolve missing / incomplete test records with labs or collection sites.
• Client & Participant Experience : Serve as a first point of contact for participants, union members, and clients via phone, email, and in-person; schedule testing, issue documentation (clean cards, authorizations); manage shared inbox and incoming correspondence.
• Background Checks & Administrative Coordination : Process background check requests; verify documentation; handle billing / data entry; manage inventory of supplies; prepare and distribute paperwork and outbound mailings / shipments.

What You Bring

Bonus skills that set you apart :

Why Join TELUS Health?

Base salary range : $38,000$42,000 / year (depending on experience).

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.