[NUS] Warranty Associate

Full Time Seasonal Position – October through March

Location : Truckee Office

Pay Range : $22-24 / hour

Scope of Position

Responsible for handling daily warranty comments and concerns for US and Canadian customers in both wholesale and direct to consumer business. The position demands the need to be organized, patient, understanding of situations and communicative with customers to help solve issues and spread the excitement of our brands.

Tasks

• Manage a large amount of incoming emails and phone calls related to warranty claims and product specifics.
• Resolve product or service problems by clarifying the customers’ issues, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Build relationships and trust with customers through open and interactive communication
• Work closely with Customer Service Manager and Reps to ensure all areas of the business are operating smoothly throughout the course of the season.
• Learn and use NetSuite, our ERP system and various plugin platforms from our service providers
• Fulfill warranty parts requests for bindings, splitboards and process warranty claims for all three brands, Jones, ThirtyTwo and Yes.
• Assisting sales managers in certain tasks from shipping projects to inventory and sale of demo and closeout product.
• Troubleshooting and fixing any manufacturer / warehouse discrepancies.
• Provide weekly updates on the state of warranty department in relation to inquiry volume and turnaround time to our field representatives to communicate with the dealers.
• Procure a detailed, yearly report of warranties and submit to our factory. Ensure we are credited for all legitimate claims.

Requirements

Education and Experience

Skills and Abilities

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Reasonable accommodations may be made for qualified individuals with disabilities in accordance with the ADA, California Fair Employment and Housing Act, and local laws.

The Nidecker Group is home to the most innovative and inspirational action sports brands : Nidecker, Yes., Jones, Now, Flow. We create, operate, and accelerate industry-leading brands internationally with one goal : to inspire and enable athletes to lead the progression of their sport.

Founded in 1887 in the Swiss Alps and one hundred percent family owned, every generation has been fuelled by a passion for innovation and action sports. We began our story as master craftsmen, making wooden wheels and tables before moving on to sleds and cross-country skis. In 1912 we started manufacturing alpine skis, then water skis, monoskis and finally snowboards in 1984. Today, we are the oldest action sports company in the world and have built highly successful brands, which have played an integral role in the evolution of every industry in which we’ve been involved for over five generations.