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New Patient Coordinator

New Patient Coordinator

Kansas City Psychiatry PartnersOverland Park, KS, US
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Location :  7381 W 133rd St STE 401 Overland Park, KS 66213

About Us :

Kansas City Psychiatry Partners (KCPP) is a premier clinic specializing in treatment-resistant depression. We are dedicated to providing innovative and compassionate mental health care. Led by Dr. Irfan Handoo, a board-certified psychiatrist with extensive experience in Deep TMS, IV Ketamine treatments, and Spravato, KCPP ensures personalized care tailored to each patient's unique needs. KCPP is the Kansas City area's largest TMS and Ketamine provider and recently moved into a new 6000 square foot office in Overland Park.

We are expanding, and we are looking to add a self-motivated individual to our team who is highly organized, has experience working in health care or mental health care, and can work both independently and as part of a team.

For more information, please visit www.kcpsychiatrypartners.com

Employment Type :  Full-Time

Position Overview

We are seeking a detail-oriented and empathetic  New Patient Coordinator  to serve as the first point of contact for individuals seeking care. This role plays a critical part in ensuring that new patients feel welcomed, informed, and connected to the right provider for their needs.

Benefits

  • Hourly pay between $20-$21 per hour, depending on experience
  • Outstanding Benefits – KCPP pays for 100% for health, dental, and vision insurance for all employees. We provide Blue Cross Blue Shield Preferred Care Blue health insurance, Delta Dental, and Surency Vision insurance.
  • Generous 19.5 PTO days per year, plus 8 paid Holidays for a total of 27.5 PTO days per year.
  • On the job training.

Key Responsibilities

  • Answer and respond to incoming inquiries from prospective patients via phone, email, or online forms.
  • Guide patients through the intake process, including verifying insurance coverage, collecting necessary documentation, and scheduling initial appointments.
  • Provide compassionate support and information to individuals inquiring about services.
  • Coordinate with clinical and administrative staff to ensure a smooth transition from intake to care.
  • Maintain accurate records and update patient management systems.
  • Monitor and follow up on pending intakes and referrals.
  • Uphold patient confidentiality and comply with HIPAA regulations.

    • Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree in healthcare administration, psychology, or related field preferred.
  • Previous experience in a healthcare, mental health, or customer service setting strongly preferred.
  • Excellent communication and interpersonal skills, with the ability to demonstrate empathy and professionalism.
  • Strong organizational skills and attention to detail.
  • Proficiency in using electronic health records (EHR) and scheduling systems - KCPP uses NextGen EHR Behavioral Health Suite - Ranked the #1 best in KLAS Behavioral Health EHR in the US
  • Ability to handle sensitive information with discretion.

    • Looking to interview as soon as possible

    KCPP is an equal-opportunity employer.

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    Patient Coordinator • Overland Park, KS, US