Customer Service Associate

Lakeshore's Mission

Transform individuals to strengthen our communities through innovative and accessible learning.

Full-time benefits include : competitive health, dental, vision insurance; up to $3,000 in tuition reimbursement annually; professional development and growth opportunities; 6.95% Wisconsin Retirement System (WRS) savings - matched dollar for dollar; 403(b) and 457 retirement savings options; college paid life and disability insurance; health and dependent care Flex Spending Accounts; onsite fitness center and walking path; up to 8 weeks paid new child leave; onsite wellness screenings.

Lakeshore also offers generous paid time off starting with 10 days of vacation, 9 days of sick time, 6 days of personal leave, 10 holidays, and a one-week winter break.

Additional perks : local discounts on food, entertainment, and events; discounts on cell phone plans and rental cars; common read events; culinary experiences from onsite emerging chefs; identity theft protection; "dress for your day"; employee recognition and appreciation events; campus closed six Fridays during summer; benefits begin the first of the month coinciding with or following hire.

Shift : day / evening / weekend hours; flexible based upon the needs of the college.

Location : Lakeshore College Cleveland, Wisconsin.

Position Summary

The Customer Service Associate possesses a breadth of knowledge that provides the foundation to satisfy the majority of Lakeshore students' needs in the areas of recruitment, advising, financial aid, registration, records, student accounts / billing, and other duties that fall under Student Success functions, either in person or over the phone. Represent a one-stop concept for prospective and current students, Lakeshore staff, and the public. Provide an exceptional customer service experience to both internal and external customers throughout every interaction.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Job Functions

(55%) Customer Contact / Student-Centered Operations :

• Provide superior customer service using a combination of technical and social skills, to include confidentiality, empathy, and the ability to fully engage and satisfy the customer by providing them college information, resources, and specialized assistance.
• Access database systems and work cooperatively in each functional area and refer students as needed.
• Using a pleasant, polite, and courteous tone, answer the phone in an expedient manner and if needed, route calls to the appropriate destinations.
• Schedule and check in appointments for Student Success team members.
• Manage student ID and student badge photo process.
• Maintain college-wide faxing system and routing of materials to appropriate departments.
• Provide backup staffing coverage for Library Services.

(45%) Enrollment / Records / Student Financials :

Supervisory responsibilities : None.

Education and Experience

Knowledge, Skills and Abilities

Knowledge :

Skills :

Abilities :

Physical Demands / Work Environment :

This job description is designed to cover the basic functions of the job and is not considered a detailed description of every job duty that is required. Other duties, responsibilities, and activities may change at any time with or without notice to ensure the successful delivery of organizational objectives. Employment conditional on completion of a Background Information Disclosure (BID) with the results acceptable to the College.

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