Clinic Office Assistant

Medical Office Assistant

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area's only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes.

Will be responsible for answering calls, patient registration, patient collections, verifying insurance, and daily reconciliation of cash / deposits.

Responsibilities

In addition to the following essential position competencies, other competencies may be required to meet changing organization needs.

• Uses an appropriate problem-solving approach to plan services.
• Answers phones, routes calls and or takes accurate message. Demonstrates a sense of urgency relating to patient's level of distress. Triages basic patient care needs generating a telephone encounter depending upon the situation.
• Registers new patients and maintains current accurate up to date demographic and insurance information for all patients. Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc.
• Identifies barriers to communications.
• Verifies insurance eligibility, scans insurance card, and photo ID.
• Checks patients in and or out for visit in appropriate manner. Accurate and appropriate use of ICD-10 and CPT codes.
• Accurately and accordingly to policy, posts payments.
• Reconciles all financial data correctly and in compliance with clinic policy, both end of day and end of month.
• Forward requests for Medical Records to Health Information Management Systems.
• Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.
• Recognizes how fraud and abuse interplay into daily role.
• Any other duty as assigned but within the scope of practice for a MOA by the clinic manager and or provider.
• Will contact facilities as necessary to ensure the appropriate paperwork is index in the patient's EMR medical record prior to being seen by the provider in preparation for patient appointments Examples : surgical reports, pathology reports, home health summary of care, etc.
• Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointments.

Examples : Remind patient to bring blood pressure log to appointment.

Qualifications

The following, or equivalents, are the minimum requirements necessary to perform the essential functions of the position.

Education / formal training / licensure / certifications / experience :

High school graduate. One-year Technical College or certification preferred.

Three years' experience in physician office with medical billing experience may be accepted in lieu of formal training.