Technical Analyst I

The Technical Analyst I (TA) serves as the primary technology contact for revenue-generating locations such as Manheim Auto Auctions. This role is responsible for ensuring the integrity, availability, and security of local technology infrastructure while supporting business operations and strategic initiatives. The TA collaborates with cross-functional teams to implement and maintain hardware, software, and network systems, and plays a key role in incident resolution, change management, and disaster recovery planning. This position requires a high level of autonomy and technical proficiency across multiple domains including networking, end-user computing, and project execution.

Key Responsibilities

• Serve as the single point of contact for technology at assigned revenue-generating locations.
• Procure, install, and maintain hardware and software systems including desktops, laptops, mobile devices, and peripheral equipment.
• Monitor infrastructure performance and availability; perform preventive maintenance and recommend upgrades.
• Maintain accurate documentation of physical assets and configuration records.
• Lead disaster recovery efforts and ensure business continuity through proactive planning.
• Troubleshoot and resolve incidents related to hardware, software, and network connectivity.
• Conduct root cause analysis and submit change requests to address recurring issues.
• Participate in location management meetings to align technology solutions with business needs.
• Manage local service contracts and ensure high uptime during critical business operations.
• Support corporate initiatives including device and software deployments.
• Train end users on new technologies and processes.
• Collaborate with project teams to assess and implement infrastructure changes.
• Maintain compliance with service acceptance criteria and configuration management standards.
• Provide reports and recommendations for continuous improvement in service delivery.

Qualifications

Minimum :

The right candidate could also have a different combination, such as 4 years' experience supporting end-user computing devices in a business environment or a related role.

Preferred :

USD 59,600.00 - 89,400.00 per year

Compensation :

Compensation includes a base salary of $59,600.00 - $89,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits :

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

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