Housing Coordinator

Housing Coordinator

Pyramid Global Hospitality, where people come first, is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a people-first culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Located along the shores of Chatham, Massachusetts, Chatham Bars Inn, a Forbes Five-Star resort, stands as a timeless beacon of hospitality, blending rich history with modern luxury on 25 oceanfront acres. With over a century of heritage, the Inn has captivated visitors with panoramic ocean views, impeccable service, and a commitment to preserving the essence of New England charm. The Inn has 217 rooms and suites, from the historic Main Inn to dozens of cottage-style buildings with flower-lined brick walkways and breathtaking views. Chatham Bars Inn is one of Cape Cod's most beloved destinations for family vacations, romantic getaways, and corporate retreats. Guests of the Inn are able to experience a series of authentic, first-hand Cape Cod experiences such as private cabana rentals along the Inn's private quarter-mile beach, an oceanfront pool, complimentary bike rentals, private bonfires, tennis courts, a full-service spa, and supervised Kids Crew sessions. The nearby 8-acre Chatham Bars Inn Farm provides the Inn's restaurants with over 100,000 pounds of produce seasonally and offers popular outdoor farm-to-table dinners at the farm each week. Beyond its picturesque setting and luxurious accommodations, Chatham Bars Inn is renowned for its culinary program. The resort has six different dining options, each offering a unique culinary experience showcasing the freshest local ingredients and innovative flavor. From its historic origins to its modern amenities and exquisite dining, the Inn continues to attract visitors with its charm, elegance, and unwavering dedication to excellence.

Overview

The Housing Coordinator is responsible for managing rent payments, collections, and delinquent accounts while assisting tenants with basic rent / lease-related concerns. This role requires proficiency in rent payment systems, strong computer skills, and excellent customer service abilities to ensure smooth housing operations and tenant satisfaction.

Key Responsibilities

• Process in-person rent payments as needed and maintain accurate financial records.
• Monitor and follow up on delinquent accounts, initiating collection efforts as needed.
• Assist tenants with rent-related issues, providing guidance and resolving concerns.
• Assist tenants with signing into Buildium app, the rent payment system.
• Utilize rent payment and property management software to track payments, generate reports, and update records.
• Ensure compliance with housing policies, lease agreements, and applicable regulations.
• Communicate effectively with tenants, landlords, and property management teams.
• Assist with security deposit refunds at end of season and other administrative tasks.
• Maintain organized documentation and prepare reports on rent collections and housing trends.
• Collaborate with other departments to support housing-related initiatives.
• Provide assistance in the Accounting and Human Resources departments as needed.

Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred). Experience in property management, rent collections, or housing administration is not required but helpful. Strong computer skills, including Microsoft Office (Excel, Word, Outlook). Excellent problem-solving, communication, and organizational skills. Ability to handle sensitive tenant situations with professionalism and empathy. Basic math skills. This position is considered full time extended seasonal status.