Field Service Engineer
Requirements
- 4 year degree in electrical or mechanical engineering
- 1-3 years of experience in maintenance of industrial control equipment
- Exceptionally computer literate
- Computer programming experience; experience in industrial control equipment preferred
- Experience in customer service or field engineering is a plus
- Experience in motion control to include M and G codes; preferred
- Ability to learn and read ladder logic.
- Experience in training customers in the use of capital equipment; preferred.
- Able to travel domestically and internationally on short notice
- Valid US Passport required
Desirable
Manufacturing, laser, materials processing and / or resistance welding background or experience
Overview :
This person is responsible for installing and servicing resistance welding, laser welders, laser markers, and systems equipment; handling customer inquiries related to applications or processes development using our products. Travel to support these tasks will be worldwide.
This includes :
Installing, aligning, servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and softwareMaking changes to PLC and motion control programsTraining customers in the use and maintenance of our productsAnswering telephone inquiries regarding product operation, maintenance, and applicationsWriting field visit and customer inquiry reportsWork with customers and other visitors on applications development in-houseExpected abilities :
Excellent customer interface, verbal, and written communications skillsGood practical electrical and mechanical troubleshooting knowledgeLogical analysis of technical problems, ability to understand problem as described by customerProficient PC computer skills including Microsoft Office productsLift and carry 50 poundsSignificant travel by air and car (in excess of 75% of the time).Coordinate work and appointments with headquarters.EOE, M / F, D / V
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