Customer Service Manager

Job Description

Job Description

At VMC Group, we’re driven to deliver superior support and innovative solutions within the manufacturing industry. We’re seeking a motivated and customer-focused Customer Service Manager to oversee our day-to-day support operations and lead our team toward excellence.

What You’ll Do

Lead the Team : Mentor, develop, and inspire a team of customer service reps.

Own Support & Escalations : Handle escalated issues with professionalism; ensure timely, accurate responses across channels.

Elevate the Experience : Analyze metrics like response time and customer satisfaction, and continually improve processes.

Collaborate Across Functions : Work closely with Sales, Operations, and Engineering to resolve customer issues and enhance service.

Report & Innovate : Track performance, present insights to leadership, and recommend data-driven improvements. Ensure compliance with policies and regulations.

You Bring

A bachelor’s degree (preferred) in Business, Management, or related field.

3+ years in customer service, with 1–2 years in a leadership role.

Experience in manufacturing, logistics, or another fast-paced environment is a plus.

Strong leadership, communication (verbal & written), and problem-solving skills.

Familiarity with Microsoft Office and CRM / ERP systems.

Grace under pressure and the ability to resolve challenges with professionalism.

Why Join Us?

Lead and grow within a dynamic industry-driven team.

Competitive compensation and comprehensive benefits.

A collaborative and mission-focused culture.

Make a real difference in customer satisfaction and retention.

Company Description

For over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products.

Our comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial / vehicular, OEM and military / aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application.

VMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity.

We call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders.

The VMC Group is proud to be an Affirmative Action / Equal Opportunity Employer / Disability / Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.

Company Description

For over 10 decades, VMC Group has been recognized as a world leader in the design and manufacture of vibration isolation, seismic control and shock protection products.\r\n\r\nOur comprehensive product and engineering solutions cover a variety of industries – commercial construction, industrial / vehicular, OEM and military / aerospace. Our full range of spring, elastomeric architectural mounts, wire rope isolators, curbs and bases are proven to meet and exceed specifications for any seismic, non-seismic, shock, or even bomb blast application.\r\n\r\nVMC Group’s project managers and engineers are best known for working closely with our customers to exceed their expectations in the design, development and manufacturing of solutions for a specific application need. Whether the challenge is to solve a vibration isolation issue for a new piece of equipment or manage a seismic energy spec for a building structure, your VMC team works closely with your project group to engineer solutions to ensure years of superior resilience and isolation integrity.\r\n\r\nWe call this philosophical approach The Power of TogetherTM, and it defines the partnering relationship you can expect when you work with our firm. We are In It With You. That’s why our company and each of our brands have emerged as and continue to be world leaders.\r\n\r\nThe VMC Group is proud to be an Affirmative Action / Equal Opportunity Employer / Disability / Veteran. The VMC Group maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks.