Groups Rooms Coordinator
Sage HospitalityCharlotte, NC, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBe the superhero behind seamless group bookings and room arrangements Create awesome customized experiences for every group, big or small Collaborate with teams to ensure every detail is perfect from decorations to special requests Keep the good vibes flowing and handle any surprises with a smile Be the go-to person for our guests' group adventures A super-organized ninja with a love for fun and hospitality A people person who thrives on making others happy An excellent communicator with a knack for multitasking Passionate about creating memorable moments and turning plans into reality Preferred : Marriott experience and familiarity with MSPMS systems A vibrant, energetic work environment where fun is part of the job description Opportunities to get creative and make a real impact Team celebrations and perks that keep the good times rolling Competitive pay and flexible scheduling Handle multiple property reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice. Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc. Ensure accurate billing set-up for prompt and accurate processing. Identify, block and process staff and VIP and comp room reservations with each group. Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels. Set up and maintain master file for each group with pertinent information, including but not limited to approved changes applied to the group and documented conversations with clients, convention service managers and sales manager. Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client / guest satisfaction. Audit all assigned group blocks, room rates and concessions against PMS per contract once group has turned definite. Ensure that blocks entered are consistent with pattern for group and that room type blocks flow for duration of the block. Update as necessary as group rooms pick-up and / or cut-off date has been reached. Seek approval for additional rooms beyond contracted block as needed. Create StarGroups websites and links as necessary. Communicate details with Convention Services and meeting contact. Facilitate rooming list entry through method chosen by meeting planner. Ensure all appropriate information is available for individual call in groups. Review rooming lists for accuracy of information, format and billing requirements. Identify, process and block rooms for staff and VIP lists as necessary Block special request reservations and suites required. Facilitate special requests using StarGuest as well as direct property communication. Monitor housing bureau pickup as required and make adjustments accordingly. Communicate with management team as necessary. Facilitate coordination between housing bureaus / meeting planners and hotel to ensure efficient usage of Reservation Connection and / or Reservation Cross Check tools as necessary. Facilitate consumption of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments. Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary. Prepare all necessary reports and for each hotel's Group Pick Up meeting - be prepared to discuss pickup and trending of groups during meeting. Communicate effectively and in a timely manner to internal Revenue Management and CS teams any information received that could impact the performance of each group. Ability to type 60 WPM, Microsoft Word applications : Word, Excel, Publisher and PowerPoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills. Excellent attention to detail and multi-tasking skills Ability to respond to telephone inquiries and handle clients and associates Ability to use a computer, file, check diary Excellent speech communication skills necessary to communicate clearly with customers and other departments. Excellent comprehension and literacy required to read contracts, manager's letters and help prepare contracts and proposals.
Group Rooms Coordinator
- Join Our Team as a Group Rooms Coordinator The Ultimate Fun-omenal Job!
Are you a master organizer with a flair for fun? Do you love turning group gatherings into unforgettable experiences? If so, we want YOU to be our next Group Rooms Coordinator!
What You'll Do :
Who You Are :
Perks of the Job :
Ready to turn group bookings into epic adventures? Apply now and be the life of our planning party!
Let's make group dreams come true one room at a time!
Job Overview
To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary!" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.
Responsibilities
Qualifications
Education / Formal Training
4-year college degree or equivalent hospitality experience.
Experience
Previous sales, hospitality & / or analysis experience preferred.
Knowledge / Skills
Physical Demands
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Group Rooms Coordinator • Charlotte, NC, US
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