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Associate Specialist Administration
Associate Specialist AdministrationAbbott • Chicago, IL, US
Associate Specialist Administration

Associate Specialist Administration

Abbott • Chicago, IL, US
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Working At Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to :

  • Career development with an international company where you can grow the career you dream of
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Join our Corporate Human Resources team at Abbott Park, IL, where you'll play a key role in supporting HR operations and enhancing employee experience through thoughtful service and collaboration.

As an Associate Specialist, Administration, you will support areas of focus within benefits and leave of absence administration with basic knowledge of HR principles :

  • You will work with supervision and guidance from experienced specialists or managers.
  • You will be assigned projects that are smaller in scope and complexity.
  • This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
  • This role takes ownership of the customer experience and must maintain composure in difficult situations.

    • What You'll Work On :

  • Issue Resolution : Manage priorities, address escalations, and implement process improvements to ensure successful project outcomes and deliverables.
  • Analytical Thinking : Evaluate data from multiple sources, assess impacts, and identify interdependencies to proactively resolve or mitigate challenges.
  • Process Improvement : Identify and implement enhancements to improve customer experience and operational efficiency.
  • Project Support : Contribute to Program Administration (PA) initiatives aligned with Global HR Services (GHRS) vision and pillars.
  • Operational Execution : Administer assigned programs with initiative and attention to detail, collaborating with HR Services, Practice Centers, BHR, and Finance.
  • Cross-Functional Collaboration : Partner across global service centers and HR teams to resolve escalations, identify service gaps, and support program delivery.
  • Compliance : Adhere to established protocols and promote a compliance-focused mindset by identifying and escalating potential risks.
  • GHRS Initiatives : Support the development and execution of key GHRS projects on behalf of Program Administration.

    • Position Accountability & Scope

  • Reporting Structure : This position reports to the Manager or Supervisor of Program Administration.
  • Coordination Responsibilities : The role involves collaboration across multiple levels of the organization :
  • Local : Collaborates with US HR Service Center, Program Administration (PA) and other Global HR Services Teams.
  • Regional : Interfaces with Affiliate and divisional HR and Practice Centers including Compensation & Benefits, Talent Acquisition, Talent Development, HR Communications, Talent Management, and HR Finance.
  • Global : Engages with OUS HR Service Center peers, Global HR Services (GHRS), and the broader HR community.

    • Required Qualifications

  • Associate's degree with a minimum of 2 years of relevant experience, or 4 years of relevant experience without a degree.
  • Experience in administering benefits and leave programs.
  • Proficiency in English (spoken and written); strong verbal, written, and telephone communication skills.
  • Multilingual skills in Spanish or French are a plus.

    • Preferred Qualifications

  • Proficiency in HR service technologies such as Zendesk and Workday.
  • Experience in Human Resources, customer service, or project management.
  • Demonstrated competencies in : Problem-Solving, Analytical Thinking, Process Improvement, Collaboration, Communications at all levels, Project Management Support, Self-Directed, Resourceful, Cultural Awareness, Time Management, Prioritization, Relationship Builder, Multitasker, Emotional Intelligence, Empathy, Attention to Detail.

    • Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives.

    Connect with us at www.abbott.com, on Facebook at www.facebook.com / Abbott and on Twitter @AbbottNews and @AbbottGlobal

    The base pay for this position is $50,000.00 $100,000.00. In specific locations, the pay range may vary from the range posted.

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    Administration Specialist • Chicago, IL, US

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