Contact Center - Consulting Solution Engineer

JobgetherUS

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Contact Center - Consulting Solution Engineer in the United States .

In this role, you will design, implement, and optimize contact center solutions that enhance customer experiences and support organizational goals. You will collaborate with cross-functional teams to ensure seamless integration of telephony, CRM, and AI-driven tools, enabling efficient workflows and superior service delivery. This position provides the opportunity to work with advanced contact center technologies, including IVR, ACD, virtual agents, and workforce management systems, while driving measurable impact across sales, support, and operational teams. You will be a key technical advisor, translating business needs into scalable solutions and ensuring high-quality implementations in a dynamic, fast-paced environment.

Accountabilities :

Design, implement, and optimize contact center solutions to meet customer and organizational requirements.
Collaborate with cross-functional teams to integrate telephony systems, CRM platforms, and AI tools.
Configure and maintain technologies such as IVR, ACD, CTI, QM, WFM, and virtual agents.
Provide technical guidance and troubleshooting during solution deployment and ongoing operations.
Establish best practices for contact center workflows and ensure high-quality performance.
Continuously evaluate new technologies and recommend improvements to existing systems.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proficiency in contact center technologies, including IVR, ACD, CTI, QM, WFM, and virtual agents.

Strong understanding of telephony systems, call routing strategies, and CRM integration.

Experience designing and implementing contact center solutions.

Excellent problem-solving skills, attention to detail, and ability to adapt to changing business and technology requirements.

Strong communication and interpersonal skills for collaborating with technical and non-technical stakeholders.

Benefits

Competitive total compensation ($131,200–$262,400), including base salary, bonus, and equity considerations.

Flexible hybrid or remote work arrangements.

Comprehensive healthcare, dental, and vision coverage.

Opportunities for professional development and career growth.

Collaborative, high-performance team environment supporting innovation and impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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Contact Center Engineer • US