IT Infrastructure Services Coordinator

Job Summary

The IT Infrastructure Services Coordinator will successfully coordinate and deliver all assigned infrastructure services (SOX audits request, internal and external service request and delivery, physical network location moves, modifications to existing services, and scheduling), often with time-sensitive deadlines. This includes the execution of multifaceted initiatives typically consisting of a set of closely related projects, associated activities working with cross-functional teams.

Thisposition involves internal and external communication and alignment.

Essential Job Functions

Collaborate with Leadership and the department to ensure a best-in-class Standard Operating Procedure environment is implemented and evaluated regularly

Collaborates with Infrastructure Leadership and ensures alignment across the department with respect to implement consistent Service Level Agreements in support of continued Operational Excellence

Manages SOX compliance audits by facilitating communication with audit personnel and IT professionals to ensure information request are provided on time and correct. Determine if enhancements to policy and procedures are needed to align with current procedures and capabilities.

Work with management and project managers to align resource commitments to delivering infrastructure initiatives on time.

Works with leadership team to ensure the alignment and assignment of resources within the department support organizational initiatives; Seeks support regarding personnel matters from the appropriate manager and / or Talent as needed and as appropriate

Works under the direction of IT Infrastructure leadership to assist with financial planning within the assigned team to provide resource cost and time to deliver analysis

Performs other duties as assigned by IT Infrastructure leadership

Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations

Ensures that the IT Infrastructure mission and vision, strategy and business plan (and any updates) are communicated to and understood by all members of the assigned teams

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

Education & Experience

Competencies – Knowledge, Skills and Abilities

Operational Equipment

Work Environment and Physical Demands

Work Environment

Office : Office setting. Seldom exposed to fumes or airborne particles. Loud working environment of the shop area. Functional vision and hearing required.

Physical Demands

Office : Sedentary.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

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