Client Experience Specialist

A company is looking for a Client Experience Specialist.

Key Responsibilities

Receive and resolve customer support inquiries via calls, emails, and web chats

Utilize CRM to document customer interactions and manage case resolutions

Assist with client implementation and provide timely responses to client inquiries

Required Qualifications

Proven success in creating and maintaining customer relationships

Experience analyzing data and creating reports

Experience with Microsoft Dynamics or other CRM systems

Ability to multitask and work well under pressure

Experience training staff is preferred