Guest Service Desk Clerk

Location : Name

Fond du Lac

Position Type

Part-Time

Company Overview

ABOUT FESTIVAL FOODS :

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Guest Services Clerk!

Job Title : Guest Service Desk Clerk

Reports to : Guest Services Manager

Job Description

What You'll Do :

As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include :

• Provide Outstanding Service : Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and resolving complaints in a friendly, professional mannerwhether in-person, by phone, or electronically.
• Ensure Smooth Operations : Accurately and efficiently process transactions, maintain cash and media at the Service Counter, and manage tasks like cashier tills distribution and additional services such as DMV, Lottery, and ticket sales.
• Support Guest Needs : Help guests with refunds, exchanges, and offers while recording details of inquiries, comments, and actions. Direct unresolved issues to appropriate resources.
• Quality Standards : Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Money Handling : Distributes cashier tills and partners with cashiers throughout the day to ensure associate and guest needs are being met. Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers.
• Honor Commitments : Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Collaborate with the Team : Perform other duties as assigned.

What We're Looking For :

To succeed as a Festival Foods Guest Services Clerk, you should have :

Physical Demands and Work Environment :

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Schedule :

The Guest Services Clerk is a position with part-time or full-time opportunities. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on your availability.

This role is a fantastic opportunity to interact with guests, create memorable experiences, and contribute to a friendly and welcoming environment at Festival Foods.

Benefits Overview

WHY YOU'LL LOVE IT HERE :

Address

1125 East Johnson St

City

Fond Du Lac

State

WI

Postal Code

54935