Talent.com
Field IT Technician

Field IT Technician

ZipRecruiterOrlando, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job DescriptionJob Description

The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service.

Job Duties and Responsibilities :

  • Service Level Management : Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally.
  • Technical Support : Provide troubleshooting for user-generated tickets, including

PC / laptop / tablet / smartphone

OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365.

  • Device Maintenance : Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets.
  • Installations and Setup : Perform advanced installations, IP address configurations, printer driver downloads, and user training on supported devices.
  • Consumables Management : Replenish and manage on-site parts, supplies, and consumables inventory for devices, maintaining appropriate PAR (Periodic Automatic Replacement) levels.
  • Network Support : Troubleshoot server-based and networking issues in hosted and on-site environments, including routers, firewalls, VLAN, VPN, DHCP, and IP routing.
  • Documentation : Document all service calls, ticket resolutions, network diagrams, and detailed client configurations in internal systems.
  • Fleet Optimization : Identify over / under-utilized and frequently serviced devices for continuous fleet optimization.
  • Customer Engagement : Communicate effectively with customers to provide status updates, training, and resolutions, ensuring a high level of customer satisfaction.
  • Inventory Management : Manage on-site hardware inventory, including hot swap devices and printer procurement as required by the customer.
  • Team Support : Provide training to team members on equipment features, assist in mapping devices, and provide 2nd-level technical support when necessary.
  • Field Service : Conduct remote and on-site support as needed, requiring daily travel to customer locations and branch offices.
  • Compliance : Follow internal escalation paths, adhere to IMACD processes (Install, Move, Add, Change, and Delete), and ensure customer data security and privacy.
  • Administrative Tasks : Complete required administrative tasks accurately and promptly, such as documenting new findings, maintaining SLA goals, and alerting management to internal or client-facing issues.
  • Qualifications (Education, Experience, and Certifications) :

  • High School Diploma or equivalent; additional technical education .
  • Minimum of 3 years of related experience in network operations or technology services.
  • IT Help Desk Support experience (application and hardware support) .
  • Certifications : HP Certifications, CompTIA A+, or Network+ certifications .
  • Knowledge, Skills, and Abilities :

  • Strong customer service skills with a focus on follow-up to ensure issue resolution.
  • Proficient technical knowledge of network infrastructure, electro-mechanical devices, and office technology products.
  • Excellent communication and interpersonal skills.
  • Ability to read and comprehend technical manuals and documentation.
  • Strong problem-solving skills with a methodical approach to troubleshooting.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of Microsoft 365, Windows OS, Azure, and networking protocols.
  • Ability to work independently and as part of a collaborative team.
  • Detail-oriented with good project management skills.
  • High level of dexterity for handling small electronic and mechanical components.
  • Working Conditions, Mental and Physical Demands :

  • Work primarily in an office environment with moderate physical effort required, including walking, standing, bending, lifting (up to 50 lbs), and carrying objects.
  • Extensive daily travel in an automobile to customer locations may be required.
  • Use of hand tools (screwdrivers, pliers, wrenches) and electronic testing equipment.
  • Must be able to access / service equipment in various locations, including low, high, or cramped areas.
  • Other Requirements :

  • Valid driver's license and ability to meet company vehicle policy requirements.
  • Ability to work shift schedules, overtime, or on-call as required.
  • ads #nowhiring #adsgivesback

    Powered by JazzHR

    zHKu30RDHp

    Company DescriptionAD Solutions is growing and hiring across Florida! Headquartered in Orlando, we specialize in workplace technology that simplifies how businesses of all sizes operate in a hybrid world. From Sharp copiers to interactive displays and IT support, we provide innovative solutions with award-winning service. If you're looking for a company that values teamwork, career growth, and making an impact, we would love to hear from you. Visit myadsusa.com to learn more!Company DescriptionAD Solutions is growing and hiring across Florida! Headquartered in Orlando, we specialize in workplace technology that simplifies how businesses of all sizes operate in a hybrid world. From Sharp copiers to interactive displays and IT support, we provide innovative solutions with award-winning service. If you're looking for a company that values teamwork, career growth, and making an impact, we would love to hear from you. Visit myadsusa.com to learn more!

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    It Field Technician • Orlando, FL, US

    Job_description.internal_linking.related_jobs
    Field Advantage CCTV and IT Field Technician

    Field Advantage CCTV and IT Field Technician

    GritHR Solutions, LLCOrlando, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Field Advantage, headquartered in Kingsport, Tennessee, is a premier national IT field services company with over 17 years of proven expertise. We deliver 24-hour on-site technology services across ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    On-Call IT Field Technician & TV Configuration -Orlando, FL

    On-Call IT Field Technician & TV Configuration -Orlando, FL

    MediabistroOrlando, FL, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician – PC, Mac, TV Configuration, Printer & Scanner Support Location : Multiple U.Cities (Local, Onsite Support) Job Type : Independent Contractor (1099) Pay : $40–$45 / hour (on-...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Field Service Technician

    Field Service Technician

    Integrated Power ServicesOrlando, Florida, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Help Desk Technician

    IT Help Desk Technician

    Florida RealtorsOrlando, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Florida homeowners for over a century.We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportuni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Field Technician

    Field Technician

    Window NationOrlando, FL, US
    serp_jobs.job_card.permanent
    One Goal, One Passion - Growth is Everything at ARMORVUE Powered by Window Nation.Recruiting the best talent is one of ARMORVUE Powered by Window Nation's main goals. With growth always being our nu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Field Service Technician (Windows and Doors)

    Field Service Technician (Windows and Doors)

    Florida Window & DoorNew Smyrna Beach, FL, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are looking for a knowledgeable and experienced .Likewise, this position offers the career path to become a Quality Control personnel for the territory. Those who apply should have exception...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Director

    IT Director

    VirtualVocationsKissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Director to oversee IT operations and engineering work to ensure security, productivity, and compliance. Key Responsibilities Lead IT operations including endpoint m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    On-Call IT Field Technician & TV Configuration -Orlando, FL- Hiring Now

    On-Call IT Field Technician & TV Configuration -Orlando, FL- Hiring Now

    Geeks on SiteOrlando, FL, US
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Orlando, FL - Hiring Now.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).F...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration -Orlando

    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration -Orlando

    MediabistroKissimmee, FL, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Orlando, FL - Hiring Now.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Plumbers Apprentice

    Plumbers Apprentice

    PRIME PLUMBING INCUmatilla, FL, US
    serp_jobs.job_card.full_time
    If you are tired of the corporate owned, corporate ran plumbing service environment and want the team leadership you deserve from REAL Plumbers running a REAL Plumbing company with old school core ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    On-Call IT Field Technician & TV Configuration -Orlando, FL- Hiring Now Job at G

    On-Call IT Field Technician & TV Configuration -Orlando, FL- Hiring Now Job at G

    MediabistroOrlando, FL, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Orlando, FL - Hiring Now.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Support Manager

    IT Support Manager

    VirtualVocationsKissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Support Manager to lead their technical support team and enhance customer satisfaction.Key Responsibilities Manage, mentor, and develop a team of IT support technic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Lead IT Portfolio Analyst

    Lead IT Portfolio Analyst

    VirtualVocationsKissimmee, Florida, United States
    serp_jobs.job_card.full_time
    A company is looking for a Lead IT Portfolio Management Analyst to oversee project prioritization and alignment with business strategy. Key Responsibilities Facilitates portfolio management proces...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    On-Call IT Field Technician & TV Configuration -Orlando, FL Job at Geeks on Site

    On-Call IT Field Technician & TV Configuration -Orlando, FL Job at Geeks on Site

    MediabistroOrlando, FL, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician – PC, Mac, TV Configuration, Printer & Scanner Support.Cities (Local, Onsite Support).Job Type : Independent Contractor (1099). Pay : $40–$45 / hour (on-site) + mileage reimb...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    DAS Field Tech

    DAS Field Tech

    AspirecommOrlando, FL, US
    serp_jobs.job_card.full_time
    Aspire Communications is a startup, turn-key technology integration company based in Orlando, Florida.Formed in September of 2019, Aspire has quickly grown into a 200+ person operation in less than...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    On-Call IT Field Technician & TV Configuration - Las Vegas, NV- Hiring Now Job a

    On-Call IT Field Technician & TV Configuration - Las Vegas, NV- Hiring Now Job a

    MediabistroOrlando, FL, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Las Vegas, NV.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible - You accep...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Technician

    IT Technician

    CoralTree Hospitality GroupOrlando, FL, US
    serp_jobs.job_card.full_time
    South Florida's beacon of hospitality, Pier Sixty-Six Resort returned to Fort Lauderdale.From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Field Service Technicians

    Field Service Technicians

    Integrated Power ServicesOrlando, FL, US
    serp_jobs.job_card.full_time
    Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30