Senior Manager, Business Intelligence & Innovation
Location : New York, NY
Reports to : Head of Data & Technology, Global Open Innovation New Concepts & Experience
Contract : Full-time, permanent
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About the Role
The Open Innovation team is a future-forward innovation ecosystem for CHANEL. The role of our team is to help the House test emerging luxury verticals, business models and technologies outside of the business today.
Our Open Innovation team is seeking a Senior Manager, Business Intelligence & Innovation to drive our team's exploration of the future of luxury through strategic experimentation and data-driven insights.
This role will oversee our team's innovation pipeline and learnings, playing a crucial part in shaping our strategic direction through data-driven insights.
What Impact You Can Create at CHANEL
Learnings Pipeline :
- Leads the management of the team's learnings pipeline, overseeing the methodology governing new projects and experiments
- Works closely with stakeholders to align experiments with key strategic objectives
- Collaborates on experience design to make sure setup and execution supports experiment goals
- Acts as "data owner" for all experiments, overseeing necessary analytics infrastructure setup and supporting analysis of experiment results
- Synthesizes experiment results into sharable report formats, with strong emphasis on storytelling
- Drives all experiments related to client and employee analytics and insights
- Evaluates emerging technologies and methodologies to enhance the team's innovation capabilities and measurement approach
Analytics & Insights :
Collaborates on creation of client and employee experience journeys, mapping data implications of different touchpoints for measurement goalsSets up and maintains analytics reporting systems for the team, ensuring regular reporting meets business objectivesOversees necessary analytics infrastructure setup required to report on experiment analysisResponsible for execution of regular reporting to team & senior management on KPIsStrategy Assistance :
Collaborates cross-functionally with team to manage strategic pipelines & reporting, ensuring seamless integration of experimental insights into broader strategic planningAssists in general strategy work required for the team's initiatives, leveraging strong strategic skills and a broad business understanding to contribute to overall directionSourcing, scoping and management of third-party analytics vendors when supplemental data is needed for learningsManages coordination with external agencies tasked with strategic projects, including oversight of all key deliverablesSupports portfolio planning across multiple Open Innovation initiativesYou Are Energized By :
Exceeding expectations in a fast-paced, dynamic environment.Strategic thinking, analyzing complex problems, and proposing innovative solutions aligned with business goals.A fast-paced, evolving environment; adapting changing priorities while maintaining focus on key objectives.Relationship Building, strong interpersonal skills with a knack for building and nurturing relationships with both internal teams and external agency partnersPassion for Innovation, demonstrating a passionate and proactive approach toward embracing new challenges and opportunitiesEmerging tech, demonstrated interest in AI and emerging technologies, with a proactive approach to understanding and utilizing new analytical tools and methodologiesWhat You Will Bring to the Team :
Results focus, proven ability to set clear objectives, prioritize effectively, and drive initiatives to successful completion while delivering measurable results; strong commitment to achieving targetsStrong critical thinking skills, demonstrating exceptional problem-solving abilities, employing critical thinking to assess complex situations and propose innovative solutionsExceptional communication skills verbal, written, facilitation, presentation to effectively collaborate with internal and external stakeholders at various levelsDeep curiosity and self-awareness with an entrepreneurial mindset and driveProject management skills; ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business goals.Strong analytical skills and familiarity with analytics tools, enabling the setup and analysis of experiments to derive actionable insightsStrong storytelling and presentation skills with ability to connect the dots; excellent attention to detail while being able to see the big picture / context; ability to explain analysis in business language to promote understanding and transparency of the dataProven ability to influence across a multi-functional team and matrixed organizationPosition Logistics :
Work Experience : 3+ years in a strategic role, with exposure to business intelligence, consulting, or business strategyBachelor's degree requiredHybrid role based in NYC office and requires regular in-person presenceCompensation :
The anticipated base salary range for this position is $87,500 to $121,300. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position. Other components may include bonus potential, benefits, and / or perks.
Benefits and Perks :
Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fundFamily and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)Generous paid time off policies to include vacation, holiday, sick and volunteer days401K and other incentivesRobust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance ProgramLife insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & ParkingAdditional Information :
Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in :
Diversity and Inclusion :
At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.Chanel Community :
CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.Employees are encouraged to take time off annually to volunteer through the CHANEL Community. CHANEL also matches employee donations to select charitable organizations.Sustainability :
CHANEL Mission 1.5 is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.Arts and Culture :
We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca