Application Support Administrator

A company is looking for an Application Support Administrator.

Key Responsibilities

Review incoming Help Desk tickets to provide technical support and troubleshooting for applications

Manage user access and permissions, ensuring data security and compliance with company policies

Assist in escalating unresolved issues and provide prompt feedback to internal customers

Required Qualifications and Education

Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications

Experience working in a Help Desk environment such as ServiceNow

Proficient with the Windows Operating Systems and MS Office products

Some insurance agency experience preferred

Knowledge of additional applications such as Concur, DocuSign, or Smartsheet is helpful but not required